Newsroom

The latest news, press releases and updates from Observe.AI.

Recent Press Highlights

Observe.AI Unveils AI Agents for Voice of Customer Intelligence
Observe.AI Introduces VoiceAI Agents to Revolutionize Customer Experience with a Unified AI Platform
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2025 CRM Top 100
Observe.AI Named a Strong Performer in Real-Time Revenue Execution Platforms by Independent Analyst Firm

Observe.AI in the Media

Globe News Wire
Observe.AI Unveils AI Agents for Voice of Customer Intelligence
June 5, 2025
Observe.AI
Observe.AI Named a "Pioneer" in CMP Research Prism Report for Automated QA & QM
May 28, 2025
Customer Management Practice
Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI
April 23, 2025
CRM Magazine
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2025 CRM Top 100
April 1, 2025
Global Newswire
Observe.AI Introduces VoiceAI Agents to Revolutionize Customer Experience with a Unified AI Platform
March 26, 2025
Silicon Angle
Observe.AI extends its contact center platform with new VoiceAI agents
March 26, 2025
VentureBeat
Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don’t interrupt
March 26, 2025
CX Today
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
March 25, 2025
Observe.AI
Observe.AI Acquires Dubdub.ai to Advance Human-like AI Interactions
March 16, 2025
Forbes
Best startup employers
March 4, 2025
Customer Management Practice
Observe.AI Recognized as a "Leading" Provider in the CMP Research Prism Report for Customer Analytics and Insights
February 5, 2025
Customer Management Practice
CMP Research Prism for Real-Time Agent Assist and Copilot
November 30, 2024
G2
G2 Recognizes Observe.AI as a Leader in Usability and Implementation
October 29, 2024
Interspeech 2024
Pioneering Speech Technology at Interspeech 2024
September 24, 2024
Business Wire
Observe.AI Celebrates 7 Years of Driving Exceptional CX for Contact Centers with New Company Milestones
August 21, 2024
Business Wire
Observe.AI Launches Next-Gen Conversation Intelligence, Creating a Definitive Path to Value Realization For Generative AI in Contact Centers
June 4, 2024
Bain & Company
AI Leaders to Watch
June 1, 2024
Business Wire
Observe.AI Named a Strong Performer in Real-Time Revenue Execution Platforms by Independent Analyst Firm
May 9, 2024
SiliconANGLE
Observe.AI debuts real-time AI conversational prompts for call center agents
January 31, 2023
Silicon Angle
Observe.AI wants to boost contact center performance with advanced reporting and analytics
August 23, 2022
Venture Beat
Report: Conversation intelligence helps contact centers feel 10x more prepared for the future
July 14, 2022
Customer Contact Week Digital
CCW Excellence Awards 2022
June 22, 2022
CB Insights
AI 100: The most promising artificial intelligence startups of 2022
May 17, 2022
Silicon Valley Business Journal
Zoom joins Observe.ai's megafunding as it focuses on call center market
April 12, 2022
Channel Futures
Observe.AI Raises $125 Million, Bringing Contact Centers Closer to an AI-Dominated Future
April 12, 2022
Tech Portal
Observe.AI gets $125Mn in Series C to make contact centers efficient using AI-powered intelligence
April 12, 2022
TechCrunch,
Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market
April 12, 2022
Yahoo! Finance
Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market
April 12, 2022
VentureBeat
Observe.AI bolsters its business intelligence for contact centers with new $125M
April 12, 2022
No Jitter
Observe.AI Debuts CX Tool; Aver Releases Meeting Room Bundle
March 9, 2022
No Jitter
Observe.AI Unveils Intelligent Workforce Platform
October 22, 2021
CX Today
Observe.AI Launches Platform to Drive Next-Gen Contact Centers
October 20, 2021
Business Wire
The Era of the Intelligent Workforce: Observe.AI Introduces New Platform to Drive Next-Generation Contact Centers
October 19, 2021
VentureBeat
Observe.AI acquires ScopeAI to advance omnichannel ambitions
August 31, 2021
SiliconAngle
Call center intelligence startup Observe.ai buys ScopeAI and expands into web chats
August 31, 2021
Entrepreneur
This Startup Is Transforming Customer Experience With AI
August 26, 2021
KMWorld
KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
July 8, 2021
Destination CRM
Qualfon Keeps a Closer Eye on its Agents
July 7, 2021
Y Combinator
Y Combinator Top Companies — July 2021
July 1, 2021
Business Insider
VCs Name the 45 Enterprise Startups That Will Soar in 2021
June 1, 2021
Forbes
Re-Humanizing The Contact Center With AI
May 3, 2021
Forbes
AI 50: America's Most Promising Artificial Intelligence Companies
April 26, 2021
CX Today
New Research Predicts Bright Future for Contact Centres
April 21, 2021
MTC
CX Transforming Contact Center AI, Observe.AI Predicts Bright Future
April 21, 2021
BusinessWire
Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future
March 2, 2021
Contact Center World
Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future
March 2, 2021
No Jitter
The Next Big Thing in UCaaS: You!
March 2, 2021
CX Today
Observe.AI and Microsoft Join Forces to Redefine CX
February 2, 2021
Authority Magazine
Agile Businesses: Sharath Keshava Narayana of Observe.AI On How Businesses Pivot and Stay Relevant In The Face of Disruptive Technologies
January 24, 2021
Retail Touchpoints
Contact Center AI Key to Retail’s Recovery in 2021
January 22, 2021
MSDN
Ask the Experts: Customer Experience Reimagined with AI
January 14, 2021
Microsoft
Hyper-growth Bay Area startup redefines customer experience with AI-driven contact center solution
January 12, 2021
Vation
Emerging Technology Spotlight: Observe.AI
January 11, 2021
TechRepublic
5 AI tools to help companies connect with customers in 2021
December 29, 2020
Business Insider
45 enterprise startups that will soar in 2021, according to venture capitalists
December 23, 2020
AiThority
6 Innovative Startups That Use AI To Address Critical Business Concerns
December 16, 2020
The Information
TI50: The 50 Most Promising Startups
December 2, 2020
Tracxn
Emerging Startups 2020: Top Sales Force Automation
November 26, 2020
Retail IT
AI-Driven Coaching May Just Save The Contact Center This Holiday Season
November 25, 2020
Vation
Emerging Technology Spotlight: Observe.AI
November 24, 2020
Yahoo!
National Debt Relief Delivers Empathetic Customer Experiences By Leveraging Contact Center AI from Observe.AI
November 24, 2020
Growjo
100 Fastest Growing Companies in Silicon Valley 2020: Top Startups
November 10, 2020
Entrepreneur
This Is How Conversational AI Is Helping Businesses
November 7, 2020
Embroker
The Embroker 200 Top Startups
October 20, 2020
Enthu.ai
9 Best Conversation Intelligence Software in the Market [2020]
October 17, 2020
Entrepreneur
These Four Sectors Are Attracting VC Interest Even as Others Struggle Due to Covid-19
October 3, 2020
Business Wire
Contact Center AI Company Observe.AI Announces Rich Wang as VP of Customer Success
August 3, 2020
Forbes
Gartner’s Top 25 Enterprise Software Startups To Watch In 2020
July 5, 2020
Economic Times
Observe.ai raises $54 million in funding led by Menlo Ventures
July 5, 2020
VentureBeat
Observe.ai raises $54 million to analyze call center conversations
July 3, 2020
Forbes
AI 50: America’s Most Promising Artificial Intelligence Companies
July 3, 2020
Sapphire Ventures
The Ultimate Stress Test: How COVID-19 Is Accelerating the Evolution of Customer Support
June 30, 2020
NoJitter
Observe.AI Validates Contact Center AI Ambitions
June 25, 2020
Crazy Engineers
Observe.AI's Chief Scientist Jithendra Vepa On How They Use AI To Train Call Centre Agents
May 22, 2020
Business Wire
Observe.AI’s Voice AI Platform Powered by Customer Sentiment Analysis Now Available on Genesys AppFoundry
May 19, 2020
Business Wire
3CLogic Announces Integrated Speech Analytics and Voice AI with Observe.AI Partnership
May 14, 2020
Business Wire
Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market
March 3, 2020
YourStory
Why San Francisco-based voice AI platform Observe.ai found a target market first and then built a product
January 28, 2020
Enterprise Management 360
Top 10 Customer Service AI Companies
January 28, 2020
CNBC-TV18
Startup Street: Checking In with Observe.AI
January 16, 2020
Livemint
AI not limited to pilot projects, now helps companies improve efficiency
January 13, 2020
Entrepreneur
Observe.AI Bags $54 Mn In Series B Round Led By Menlo Ventures
January 8, 2020
Cloudways
70 Best Startups You Need to Watch Out for in 2020
January 1, 2020
The New Indian Express
$26 million to power startup Observe.AI expansion
December 14, 2019
VentureBeat
Observe.Ai raises $26 million for AI that monitors and coaches call center agents
December 10, 2019
Loop Jamaica
Itelbpo implementing AI to monitor staff, enhance efficiency
November 10, 2019
Business Standard
Observe.AI helps call centre agents perform job better without any pause
September 2, 2019

News from Observe.AI

June 5, 2025
Observe.AI Unveils AI Agents for Voice of Customer Intelligence
June 20, 2023
Observe.AI Introduces 30-Billion-Parameter Contact Center LLM with New Generative AI Product Suite
January 31, 2023
Observe.AI launches Real-Time AI‍ to help contact centers drive sales and retain customers with end-to-end Conversation Intelligence
December 6, 2022
Observe.AI expands leadership with Chief Customer Officer, SVP of Engineering, and SVP of People
November 9, 2022
Observe.AI Partners with Zoom to Fuel Contact Center Users with Conversation Intelligence
September 28, 2022
Observe.AI Expands Leadership Team with Puneet Agarwal as SVP of Engineering
September 20, 2022
Observe.AI Launches Conversation Intelligence Consulting Services to Help Contact Centers Accelerate Value from AI & Automation
August 23, 2022
New Observe.AI Reporting & Analytics Drives High-Impact Business Decisions for Contact Centers
July 26, 2022
Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact Centers
June 29, 2022
Observe.AI research reveals Contact Centers are 10X more prepared with Conversation Intelligence
June 23, 2022
Observe.AI named Automation Solution of the Year at CCW Excellence Awards 2022
May 24, 2022
Observe.AI launches Auto QA, the industry’s first adaptive automation solution for boosting agent performance in Contact Centers
May 17, 2022
Observe.AI Named to the 2022 CB Insights AI 100 List of Most Innovative Artificial Intelligence Startups
April 26, 2022
Observe.AI expands its leadership team with key VP hires in finance, demand generation
April 12, 2022
Observe.AI raises $125M Series C to Usher in AI-Empowered Era for Contact Centers
March 8, 2022
Observe.AI Launches the Contact Center Industry’s First Selective Redaction Solution to Boost Compliance and Agent Performance
March 1, 2022
Observe.AI Closes Fiscal Year with Continued Record Growth, Propelled by Strategic Customer Acquisitions & Industry-Leading Product Innovation
February 8, 2022
Observe.AI’s new offering for High-Volume B2C Sales fuels scalable, sustainable revenue growth
January 26, 2022
Observe.AI ranked G2 2022 Leader in Speech Analytics & Quality Assurance for Contact Centers
December 2, 2021
Observe.AI named 2021 “Hot Vendor” in AI for the Intelligent Contact Center by Aragon Research
November 9, 2021
Observe.AI Adds Kyle DiPentima & Hila Segal to its Growing Leadership Team
October 19, 2021
The Era of the Intelligent Workforce: Observe.AI Introduces New Platform to Drive Next-Generation Contact Centers
August 31, 2021
Observe.AI Expands Into Omnichannel Customer Experience Market With ScopeAI Acquisition
July 19, 2021
CRN® Recognizes Observe.AI on the 2021 Emerging Vendors List
April 28, 2021
Observe.AI Appoints Sendhil Jayachandran as Chief Marketing Officer
April 21, 2021
Observe.AI Research Predicts Bright Future for the Post-Pandemic Contact Center
March 24, 2021
Observe.AI Adds Jon Heaps as Vice President of Channel
March 2, 2021
Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future
February 2, 2021
Observe.AI and Microsoft Team Up to Redefine Customer Experience with Contact Center AI
January 12, 2021
Observe.AI Partners with UJET to Improve CX Quality for the Remote Work Era
November 24, 2020
National Debt Relief Delivers Empathetic Customer Experiences By Leveraging Contact Center AI from Observe.AI
November 17, 2020
Observe.AI Leads Talkdesk AppConnect Marketplace Downloads
November 10, 2020
Contact Center AI Company Observe.AI Announces Andrew Acedo as VP of Enterprise Sales
September 15, 2020
Observe.AI Raises $54 Million Series B Round; Leverages AI to Transform the Contact Center
August 17, 2020
HCL Now Offering First AI-Driven Agent Enablement Solution with Observe.AI Platform
March 3, 2020
Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market
December 10, 2019
Observe.AI Raises $26 Million to Digitally Transform the $300 Billion Voice Customer Service Market with Artificial Intelligence
October 23, 2019
itelbpo Nears Completion of Specialised AI platform
October 3, 2019
GridWorks Leverages Voice Insights To Transform Customer Service In Medical Transportation With Observe.AI Voice Intelligence Platform
September 12, 2019
ERC BPO Partners with Observe.AI to Create a Next-Generation Customer Service & Agent Coaching Product powered by Voice AI
August 23, 2019
EmployBridge to Disrupt the Staffing Industry With Observe.AI Voice AI Platform

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