AI COPILOTS

What if every agent could be your best agent?

Equip agents with Agent Copilot for real-time prompts, knowledge lookups, and in-call guidance. Boost outcomes with proactive alerts, in-conversation nudges, and suggested next-best-actions tailored to customer context. Accelerate resolutions through instant, accurate answers delivered in the moment.

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What They Say

Proven technology trusted by 350+ customers

"We’ve seen a decrease in AHT due to Real-time Copilot's ability to help guide our agents through the call, keeping them from wandering off script, ensuring that our agents are handling calls appropriately and as quickly as possible.”

Jim Degliumberto

COO/CIO, Verida Inc.

“We taught the team how to teach themselves. We started seeing less escalations and lower handle times because they no longer waited on certain people to answer questions. We also get feedback on our knowledge articles and can improve them for other employees.”

Manny Noyola

Director of Patient Services

Afforadable Care

"We’ve taken off their [care advocates] plate the cognitive load of trying to do multiple things at once. In a nutshell, we have leveled up our notes, saved the business time, and are fostering member engagement."

Ardie Sameti

VP of Product, AI and Platform

Accolade

AI COPILOTS

Your real-time assistant and coach

Keep agents on script, drive upsells, and guide them through complex customer interactions with seamless AI-to-human handoffs, dynamic smart scripts, objection-handling guides, and compliance reminders.

Winning behaviors with Agent Copilot

Knowledge

Your go-to advisor

Tap into the collective information across your knowledge bases, FAQs, past agent responses, and other documents to produce instant, easy-to-understand responses for your customers.

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summarization

Your trusted notetaker

Reduce after-call work by automatically capturing consistent, error-free interaction details, including sentiment and intent, giving you the business-critical insights you need and your agents the freedom to focus on your customers.

Summaries on autopilot