The AI platform for contact centers

VoiceAI Agents that transforms every customer conversation

Automate customer calls with VoiceAI agents that speak, think, act like your best performing humans.

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(209) 804-4763

No sales pitch, just AI that’s surprisingly human

You asked. 
We delivered.

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"Achieving 95% call containment has been transformative. This frees up our human agents to focus on other parts of the business."

Emmanual Noyola
Affordable Care
Director of Patient Care

Listen to VoiceAI Agent in action

AI agents you can trust. Deploy with confidence.

Fully customizable

Purpose built for your brand

Pinpoint high-impact call flows and deploy AI Agents that execute your SOPs with precision. Customize voice, tone, accent, personality, and behavior to reflect your top-performing reps, so every interaction perfectly reflects your brand. Use natural language prompts to train and refine capabilities, and equip agents with the tools they need to deliver action. Deliver always-on support that’s personal, consistent, and unmistakably yours.

Evaluate & Optimize

Trust through transparent, consistent evaluations

AI agents from Observe.AI are held to the highest standards, just like your best human performers. As your AI agent is created, so too is your evaluation framework, ensuring that every interaction is continuously evaluated for goal attainment, customer satisfaction, guardrail adherence, operational reliability, and conversational excellence. The same best practices we’ve built from analyzing billions of customer calls are applied to your AI Agents to measure and enhance performance so you can scale with confidence.

Learn more about Auto QA

human-like communication

Beyond FAQs and trivial queries

No one calls customer support hoping for a robotic experience. They want to feel heard, understood, and helped. AI Agents can handle various types of interactions, ranging from common questions to complex, multi-turn conversations to delivering empathetic, conversational support. With 200+ out-of-the-box integrations, give your AI Agent the tools it needs to answer questions and take action. And when human support is needed, handoffs are seamless.

Responsible AI

Secure by Design. Trusted at Scale.

Our LLM-first platform is designed with the highest commitment to transparency, trust, and compliance. We have protocols and certifications in place to ensure that every single interaction is private, secure, and auditable. We regularly undergo comprehensive third-party audits that examine every measure of security and privacy, continually re-evaluating our policies, procedures, and technical implementations over extended periods. Our AI agents are built with

1. Strict guardrails throughout the entire process to minimize hallucinations and ensure your AI agents always stay on-topic
2. When AI agents access your CRM and other systems, those interactions are always controlled and authenticated
3. Your data is only used for your company’s agents. We don’t use your data to train models.
4.PII, PCI, PHI is always encrypted

Learn more about trust and security

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TRUSTED ACROSS 350+ enterprises

Empowering your industry

Healthcare Payer

Claim status
Network providers
Dispute a claim
Update dependants
Prescription coverage
Billing explanations

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Healthcare Provider

Appointment booking
Appointment reminders
Directions to facility
Claims & claim status
Network verification
Post-call survey

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Financial Services

Account management
Transaction iinquiries
Update information
Locations and hours
Order forex or checks
Outstanding payments

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Insurance

First notice of loss
Claim status
Update information
Renewal & expiration
Billing questions
Policy changes

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We speak

your language

Select from over 25 languages and dialects to deliver quality, consistent service to all your customers.

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“When people reach out, they are going through something in healthcare. We’d like to reserve our human capacity to handle those difficult conversations. And VoiceAI allows us to do just that. Provide timely support for routine questions and let our human agents focus on the difficult conversations”

Dave Singh
Product Manager
Accolade

AI AGENT LIfecycle

Let's build better custom experiences—together

We partner with you to create a framework designed to get beyond demo and into production in weeks, not quarters. And it doesn’t stop there. We're with you through every phase of your automation journey, helping you intelligently route intents, automate routine tasks, assist human agents in real time, and analyze every interaction to turn your contact center into a true growth engine. AI Agents are transformative, and you need the right partner to elevate every customer conversation.

1. Strategic discovery that drives results

Before building anything, we help you uncover exactly what to automate and why. Using advanced conversation intelligence, we analyze real call drivers to identify automation-ready intents. But we don’t stop at the data. We also consider the customer’s need in the moment and your business rules: is this a task best handled by AI, or one that requires human care? From there, we prioritize the use cases with the highest business value and define clear success criteria. This upfront strategy ensures that you have a partner that can deploy with confidence and is aligned with outcomes that matter for your business and your customers.

2. Integrated for impact at scale

Your AI agents should feel like an extension of your brand, not a bolt-on bot. That’s why we combine agentic architecture with real-time context, enabling natural multi-turn and action-oriented conversations that feel human. And the AI Agent provides warm-handoffs to human agents to continue the conversation when needed. Deep integrations with your CRM, CCaaS, and industry-specific systems give each agent the awareness to act intelligently. Go beyond bots and automate what matters for your customers.

3. AI agents you can count on

Trust isn’t optional. It’s foundational. Our AI agents are rigorously tested in real-world simulations and continuously evaluated to ensure consistent, high-quality performance. We pair automation with human oversight to catch edge cases, improve accuracy, and validate every behavior. And with security and compliance, we proactively detect prompt injections, protect sensitive data, and enforce guardrails.

4. Continuous Improvement, Automated

The best AI agents don’t just work – they learn. We track real outcomes post-launch to ensure that every interaction improves customer experience and operational efficiency. With closed-loop learning, we analyze both human and AI conversations to uncover new training data and refine behavior because what your customers need today may change tomorrow, and your AI agents should evolve right alongside them. The result? AI agents that grow with your business.

Why observe.ai

Three powerful products to supercharge your business

VoiceAI Agents

Automate customer interactions with empathetic, on-brand AI agents. Seamlessly transfer to a human with full context, when needed.

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Real-time AI

Real-time assistance to keep agents on script, provide next-best action support and automatically generate call summaries.

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Post-interaction AI

Automatically QA 100% of human and AI interactions to monitor quality and compliance, provide targeted agent coaching, and surface advanced voice of customer (VOC) insights.

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