Screen Recording

Get full visibility into the agent desktop

Empower contact center managers with complete “eyes and ears” context behind every interaction to improve compliance, operational efficiency, and CX.

Trusted by 350+ companies across the globe

Ensure compliance by verifying process adherence at every stage of the interaction.

Streamline operational efficiency by identifying gaps in tools, resources, and workflows.

Maximize agent performance by enriching coaching with behind-the-scenes insights to replicate winning behaviors.

360° View of Interactions

Synchronized audio, transcript, screen recording, and metadata in one interface

Get a comprehensive view of agent activity across voice and non-voice channels to improve AHT, FCR, and CSAT.

Automatically mask sensitive information, such as PCI and PII, on browser and desktop apps to safeguard customer data.

Efficiently deploy across thousands of agents with centralized installation, management, and auto-updates.

Optimized for minimal RAM, CPU, and bandwidth usage on Windows and MacOS.

Keep agents logged in for extended periods with SSO and persistent login, even in non-persistent VDI environments.

Ensure agent accountability with detailed reports on login and logout activities.