AI CONVERSATION INTELLIGENCE FOR HEALTHCARE
Powering healthcare contact center satisfaction and efficiency
Your member and patient conversations offer insights to optimize service experience, operational efficiency, and compliance. Turn your contact center into a strategic growth hub with proven conversation intelligence technology powered by leading contact-center AI.
PAYER & PROVIDER BENEFITS
Understanding intent kick-starts superior business outcomes
You’re already capturing and storing every interaction. With Observe.AI, payers and providers can unlock the full potential of this data by automatically analyzing 100% of engagements and converting these insights into instant actionable process improvements.
Drive operational excellence
Reach new levels of operational efficiencies by leveraging proven AI and automation technologies to seamlessly connect your systems and data and improve workflows while optimizing costs at every step.
Shrink your compliance risk
Maintain regulatory compliance and mitigate risk with 100% compliance monitoring, agent script and compliance statement prompts, and automatic PCI/PII data redaction.
Elevate satisfaction on all fronts
Deliver prompt, high-quality support that resolves inquiries efficiently through real-time agent assist and AI-powered prompts—boosting satisfaction and loyalty for your members/patients and representatives.
MEASURABLE IMPACT
Experience the proven impact of intent and representative performance
Proven impact across 350+ enterprises
10%
uplift in revenue
18%
improvement in operational efficiency
25%
reduction in AHT
95%
adoption by agents
What They Say
Proven technology trusted by 350+ customers
See how it works
Real-time AI
Empower agents and sellers with real-time agent assistance, contextual guidance, and after-call summaries. Drive sales conversions with next best action (NBA) and contextual alerts based on members/patients sentiment. Resolve members/patients queries faster with instant and accurate GenAI answers. Eliminate 55% of after-call work (ACW) instantly with comprehensive GenAI summaries.
More about Real-time AI
Post-interaction AI
Improve frontline performance and contact center efficiency while mitigating risk across the entire business with auto QA and personalized agent coaching. Automate quality assurance to assess 100% of all interactions to drive strategic, data-based decisions.
More about Post-interaction AIBusiness Analytics
Empower your entire enterprise with access to members/patients conversation trends and actionable insights to drive continuous improvement and members/patients initiatives. Encourage cross-functional alignment with KPI-focused reports. Turn insights into action by automatically triggering workflows with CRM, ticketing, HRIS, and other systems.
More about Reporting & Analytics
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