AI cobuilder
an agent whose job is configuring agents
CoBuilder ingests your policies, procedures, and governed context — and collaborates with you in plain English to draft complete, working agents inside a Safe Workspace before anything touches live traffic.
SOPs become Operating procedures for your agents
CoBuilder reads your existing policies, procedures, and knowledge base — and identifies the steps, decision branches, required data points, and compliance checkpoints. No flowchart nodes to draw. No guesswork about what data to fetch.
Ingest from Context Center — policies, KBs, and process docs already in Observe.AI.
Maps decision logic — branches, fallbacks, and edge cases surfaced automatically.
Compliance checkpoints from your QA rubrics baked in by default.
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Type what you want the agent to do. CoBuilder maps the conversational flow, picks the right actions, and writes the agent in your workspace — asking clarifying questions when it needs them, not just guessing.
No engineering required — CX leads, QA managers, and ops teams can author.
Iterative & collaborative — refine in plain English, not in node editors.
Generates a Safe Workspace version — reviewable, testable, never live until approved.
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CoBuilder knows which APIs, CRM connectors, and data sources are available through the Integration Fabric — and wires the agent to them automatically. No manual tool configs, no integration tickets.
Aware of your connected stack — CRM, telephony, ticketing, and custom APIs.
MCP-native — new tools registered in the Fabric are instantly available to CoBuilder.
Permissioned and governed — every tool call respects the access controls your team defined.
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CoBuilder is the authoring layer. Agent Harness is the lifecycle — where the workspace is versioned, tested against simulated conversations, gated by your reviewers, and released incrementally when it's ready.
All CoBuilder output is a workspace draft — isolated from live traffic.
Simulation & testing before promotion — via Agent Harness pre-launch checks.
Full reviewer approval required before any version touches real customers.
CoBuilder is the start of the lifecycle. And how you grow.
Author here. Then version, test, gate, and release in Agent Harness — with Interaction Intelligence and the Integration Fabric powering both.
Go from SOPs to working agent – today
See CoBuilder turn your SOPs into a testable, deployable agent —in plain English.
