IMPACT series
AI Is Changing CX. Is Your Foundation Ready?
Register NowThursday, April 23rd
9:00 am PT | 12:00 pm ET
AI adoption is accelerating. Data readiness isn’t keeping pace.
You are sitting on more intelligence than ever before - every call, every interaction, every resolution is a signal. The organizations that figure out how to activate that signal with AI aren’t just improving customer experience. They’re changing how the entire business operates.
But there’s a gap most teams don’t see coming. AI deployments that start strong often plateau - the difference between staying there and breaking through comes down to a few things getting done right simultaneously: the data foundation, the operating model, and the human side of change.
In this session, Sneha Iyer, Observe.AI’s Business Value Lead and Ragesh Natarajan, Genpacts Vice President AI & Data – Global Customer Experience & Contact Center Transformation, will share what separates organizations genuinely transforming CX with AI from those running sophisticated but ultimately limited experiments.
What we’ll get into:
Diagnosing your foundation: How to identify whether your data infrastructure is quietly capping what your AI investments can deliver - and what to tackle first.
Rethinking CX from the ground up: Why the biggest gains aren’t coming from adding AI to existing workflows, but from redesigning how customer interactions, agent roles, and operational decisions work together.
What transformation looks like without the sugarcoating: Ragesh pulls back the curtain on what enterprise CX transformation really involves - the friction, the breakthroughs, and the markers that separate programs that last from ones that stall.
This isn’t a session about AI potential. It’s about what practitioners are doing right now to turn that potential into something real.
Register Now!
Date: Thursday, April 23rd
Time: 9:00 am PT | 12:00 pm ET
