NextGen GenAI-Powered Conversation Intelligence

Your source for contact center excellence

Analyze 100% of customer interactions and transform this data into actionable insights that deliver extraordinary outcomes for your entire enterprise with Real-Time AI, Post-Interaction AI, and Business Analytics products built on our proven contact-center AI platform.

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“With Observe.AI, we can look at where we can reduce average handle time, where can we create efficiencies and where can we add things to our process that may not exist. It’s a full, interactive tool for us to find our shortcomings, what we’re doing well, what we need to put into place, and in the future doing QA unlike any other call center.”

VP, Call Center Operations

NextGen GenAI-Powered

Conversation 
Intelligence Platform

Leverage leading automatic speech recognition (ASR) and large language model (LLM) for contact centers to analyze 100% of customer conversations across every channel—turning unstructured data into on-demand, business-critical insights.

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Take a tour of the Observe.AI product

Proven solution for contact centers

Leading GenAI-powered, contact-center-specific conversation intelligence technology is proven and validated with over 350+ successful enterprise deployments and a 95%+ adoption rate.

Enterprise scale & performance

From 100-100,000 agents, our platform operates with the required speed, scalability, and latency to support billions of daily contact center transactions. It easily integrates with existing contact center tech stacks—cloud or on-prem.

Trust & transparency

Industry-leading LLM models are fine-tuned with contact center data, human preferences, and customer-specific instruction to minimize hallucinations. We prioritize data privacy by automatically detecting and masking PII.

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Real-time AI

Empower agents and sellers with real-time agent assistance, contextual guidance, and after-call summaries. Drive sales conversions with next best action (NBA) and contextual alerts based on customer sentiment. Resolve customer queries faster with immediate and accurate GenAI answers. Eliminate 55% of after-call work (ACW) instantly with comprehensive GenAI summaries.

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Post-interaction AI

Improve frontline performance and contact center efficiency while mitigating risk across the entire business with auto QA and personalized agent coaching. Automate quality assurance to assess 100% of all interactions to drive strategic, data-based decisions.

Business Insights

Empower your entire enterprise with access to customer conversation trends and actionable insights to drive continuous improvement and customer initiatives. Encourage cross-functional alignment with KPI-focused reports. Turn insights into action by automatically triggering workflows with CRM, ticketing, HRIS, and other systems.

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Ready to connect with your systems

Integrating Observe.AI into your business won’t be a challenge. Our solution was designed to easily connect with all your critical business systems, both on-prem and in the cloud, in as little as 6 weeks.

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