Customer Experience Success with Real-time AI

What if every agent could be your best agent?

Real-time AI from Observe.AI empowers your customer-facing teams with real-time agent assist solutions powered by contact center LLM and automation to deliver consistent, high-quality, and compliant customer experiences—while reducing stress and turnover.

Get a satisfaction-boosting demo
Woman on headset

real-time agent assist

Your real-time assistant and coach

Keep agents on the script, help with upselling, and assist them in addressing tricky customer situations with real-time prompts, smart scripts, objection-handling guides, and compliance reminders.

Winning behaviors with real-time agent assist

Observe real-time assistant graphic

Knowledge Ai

Your go-to advisor

Use GenAI to tap into the collective information across your knowledge bases, FAQs, past agent responses, and other documents to produce instant, easy-to-understand responses for your customers.

Discover knowledge AI expertise

summarization ai

Your trusted notetaker

Use GenAI-powered call summaries to reduce after-call work by automatically capturing consistent, error-free interaction details, including sentiment and intent, giving you the business-critical insights you need and your agents the freedom to focus on your customers.

Summaries on autopilot

Observe.AI notetaker graphic

Ethical, unbiased ai

AI done responsibly

As a leader in AI solutions for contact centers, it’s our mission to empower you with reliable, secure, ethical, and trustworthy AI. We employ fairness, transparency, and accountability principles to ensure our solution aligns with human values and can be used with confidence.