KNOWLEDGE AI

Deliver answers faster with Generative AI

Reduce frustration and save the time agents spend searching knowledge bases by easily providing answers to customer questions at their fingertips.

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Trusted by 350+ companies across the globe

Reduce average handle time and hold time by making answers to customer questions easily available.

Improve CSAT and customer experience by standardizing answers and issue resolutions.

Reduce agent effort by providing ready-to-use answers they can simply read off.

KNOWLEDGE RESOURCES

Easily integrate with your knowledge base

Knowledge AI consumes information from your key knowledge bases, FAQs, or any other documents. Simply connect via APIs or drag and drop files for AI to leverage for creating responses. Knowledge AI also learns from the best responses agents gave to similar questions on past calls.

CONTACT CENTER LLM

Answers that are ready to use

Unburden agents from the need to read KB articles and translate content for customers to understand. Observe.AI’s proprietary contact center LLM is trained on 40 billion parameter. It provides answers that use your KB articles but also in a language that customers understand.

LINKS AND CITATIONS

Answers agents can trust

Knowledge AI makes Generative AI trustworthy for agents. All responses also include links to relevant KB articles or files so they can dig into the details themselves, where needed.

Deliver answers faster with Generative AI

Easily integrate with your knowledge base

Answers that are ready to use

Answers agents can trust

Additional Resources

Top 4 Reasons Contact Centers Need Real-Time AI

Real-Time Speech Analytics: A Guide for Contact Centers

Generative AI & GPT: A Comprehensive Guide for Contact Centers

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