Observe.AI enables contact centers to automate after-call work for every customer interaction. These automated summaries accurately capture the call and ensure consistent data across all interactions.
Automate after call work with AI-generated interaction summaries.
Generate better data by improving the quality and consistency in call notes.
Customize AI to your needs by defining the call summary structure and format.
Custom summaries
Accurately capture customer intent and sentiment
Automated call summaries accurately capture customer intent, sentiment, agent actions and follow ups for every call - in the format most suitable for the business. Agents can add their own notes to the summaries, as needed.
consistent call data
Improve the quality of summaries
Consistency is crucial for generating actionable insights. Summarization AI ensures that every call summary follows a uniform structure, without errors or omissions making it easy to run reports and analyze trends.
COMPLETE automation
Integrate into your workflow
Call summaries can be viewed in the platform or directly from your CRM or ticketing systems for a seamless workflow integration.
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