SUMMARIZATION AI

Put after-call work on autopilot

Summarization AI accurately captures and formats all call interactions, making the information instantly actionable while reducing agent after-call work.

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Proven impact across 350+ enterprises

23%

reduction in AHT

10%

uplift in conversions

13%

increase in revenue

97%

improvement in compliance monitoring

Read our customer stories

Experience the impact across your contact center

Drive More Sales

Empower sales to close more deals by reducing non-revenue-driving administrative work.

Summarization AI for sales

Reduce Compliance Risk

Stay compliant with automated PII/PCI data redaction.

Summarization AI for compliance

Improve Customer Experience

Help agents deliver great service experiences to more customers by eliminating after-call work.

Summarization AI for customer service

Increase Operational Efficiency

Generate better data by improving the quality and consistency of call notes to identify new product and service opportunities.

Summarization AI for operations

SUMMARIZATION AI

Instant call recaps

Custom summaries & formats

Leverage out-of-the-box, pre-defined summary options or completely customize your summary details and formats with GenAI to achieve consistent, accurate, and relevant insights tailored to your business and systems.

Summarization builder

Freely create and tailor interaction summaries with specific alphanumeric entities, choice-based inputs, and free-text responses in one intuitive dashboard.

Data Redaction

Eliminate compliance risk with automated and selective redaction of PII/PCI data from all transcripts.

System integration

Automated routing makes summaries instantly actionable in your CRM, ticketing systems, and other business applications.

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Real-time AI ecosystem

Maximize real-time agent assist impact

Agent Assist

Keep agents on script and enforce winning behaviors with contextual alerts and prompts.

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Knowledge AI

Empower agents with access to business-critical information by centralizing your knowledge base information with GenAI search capability.

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What They Say

Proven technology trusted by 350+ customers

We’ve taken off their plate the cognitive load of trying to do multiple things at once. In a nutshell, we have leveled up our notes, saved the business time, and are fostering member engagement."

Ardie Sameti

Senior Director of AI and Automation

Accolade

The depth of insights we’re now receiving from Observe.AI is invaluable. Through comprehensive assessment, we’re able to provide precise coaching to enhance performance.”

Matthew Fishbein

Director of Client Operations

Cox Automotive

Observe.AI’s Conversation Intelligence Platform has become invaluable not only for understanding customer interactions, but also for gaining marketing and product insights.”

Ryan Moore

VP, Customer Operations

DailyPay

By using Observe.AI, we can identify and validate calls and have a more targeted pool for evaluation.”

Jon Reynel Lumongsod

Global Head of Speech Analytics

ServiceFirst

Our partnership with Observe.AI strengthens our ability to operate efficiently and positions us for success in navigating the complexities of the healthcare industry.”

Mitch Mann

Vice President for Member Services

MaxorPlus

Observe.AI’s LLM empowers us to engage members with precise data about their care while enabling empathetic and personalized experiences.”

Ardie Sameti

Sr. Director AI & Automation

Accolade

Observe.AI helped guide us to make significant changes, including automating our QA process using Auto QA.”

Emmanuel Noyola

Director of Patient Services

Affordable Care

Observe.AI has become a part of every facet of our business. Whenever somebody wants to know what our customers are talking about, I’m able to look it up.”

Ken Fausel

Director of Customer Service

Auto QA has brought my team a new level of confidence. Before, we made decisions based on hunches. Today, we make decisions based on statistically significant conversation data.“

Marlon Pacheco

Director of Training & QA

Historically, JK Moving only grew at 10% YoY. But in two years, after implementing Observe.AI, we hit an overall growth rate of 74%!"

Ken Cohen

SVP Business Development

JK Moving Services