AI FOR HEALTHCARE CONTACT CENTERS
Elevate contact center efficiency and care experiences with Observe.AI
With Observe.AI, payer and provider organizations can eliminate hold times by leveraging AI and automation tools to accurately and securely address frequent calls around appointment scheduling, pre-authorization, prescription refill assistance, and more, 24/7.
Representatives are empowered with real-time assist and GenAI knowledge access to assist members and patients with challenging personal treatment, claims, and billing questions—all while following HIPPA and other regulatory compliance. Automated quality assurance (QA) and detailed omnichannel reporting tools empower supervisors and operations leaders to identify opportunities to improve healthcare outcomes for their patients and members.
Proven impact across 350+ enterprises
23%
reduction in AHT
10%
uplift in conversions
13%
increase in revenue
97%
improvement in compliance monitoring
Use Cases
Processes primed for a conversation intelligence boost
Payer and provider organizations see remarkable improvements and ROI with Observe.AI across these everyday use cases.
Uncover all possibilities
Payer
- Member medical records management
- Member assistance
- Wellness and preventative programs management
Provider
- Patient appointment management
- Patient assistance
- Revenue cycle management
PAYER/PROVIDER BENEFITS
Understanding intent kick-starts superior business outcomes
You’re already capturing and storing every interaction. With Observe.AI, payers and providers can unlock the full potential of this data by automatically analyzing 100% of engagements and converting these insights into instant actionable process improvements for better patient/member outcomes.
Technology- and insights-driven operational excellence
Reach new levels of operational efficiencies by leveraging proven AI and automation technologies to seamlessly connect your systems and data and improve workflows while optimizing costs at every step.
Shrink your compliance risk
Maintain regulatory compliance and protect patient/member data with 100% compliance monitoring, representative script guidance, compliance statement prompts, and automatic PCI/PII data redaction.
Elevate satisfaction on all fronts
Address first-touch interactions promptly with AI voice agents and deliver high-quality representative support that resolves inquiries efficiently through real-time agent assist and AI-powered prompts—boosting satisfaction and loyalty for your members/patients and representatives.
See how Observe.AI works
Our AI-powered conversation intelligence solution is here to help your team derive more value at every stage of member and patient engagement.
VoiceAI Agents
Automate your high-volume, complex customer calls with agentic AI that understands caller intent and resolves inquiries with human-like eloquence.
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Real-time AI
Replicate winning actions for your customer-facing teams with real-time agent assist, smart scripts, prompts, and after-call summaries.
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Post-interaction AI
Automatically QA 100% of interactions to drive better service quality and mitigate risk through targeted coaching.
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Business Analytics
Tap into millions of critical business insights to drive data-backed revenue, customer engagement, and operational efficiency decisions across the enterprise.
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Ardie Sameti
Sr. Director AI & Automation
“Observe.AI’s LLM empowers us to engage members with precise data about their care while enabling empathetic and personalized experiences. Gen AI solutions help us save significant time in after-call work and allow our front-line healthcare team to focus on building lasting relationships with every member we serve.”
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