BUSINESS INSIGHTS

Turn conversation intelligence into actionable insights

The reporting and analytics feature combines out-of-the-box and granular, custom reporting and analytics as well as ad-hoc GenAI-powered search capability to help you investigate trends, test hypotheses, and understand what works and what doesn’t to drive actionable directives to CX, sales, marketing execution, product development, and more.

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Proven impact across 350+ enterprises

23%

reduction in AHT

10%

uplift in conversions

13%

increase in revenue

97%

improvement in compliance monitoring

Read our customer stories

Experience the impact across your contact center

Drive More Sales

Use sales dashboard to track conversion rates, top sales objections, and sales rebuttals to set your strategy for sales efficiency.

Business Insights for sales

Reduce Compliance Risk

Generate daily, granular reporting across lines of business, teams, or locations and proactively surface interactions with high-risk attributes.

Business Insights for compliance

Improve Customer Experience

Gain insights into QA process gaps or agent performance trends to improve customer service delivery and customer satisfaction.

Business Insights for customer service

Increase Operational Efficiency

Increase transparency in every aspect of customers’ journey to drive data-backed strategic and measurable processes improvements.

Business Insights for operations

REPORTING & ANALYTICS

The what, when, and why of your contact center

Dashboards

Leverage pre-built dashboards or easily design your custom versions with tailored, visualized reporting for your executives, teams, and business units to drive transparency and data-backed actions.

Custom Alerts

Easily create custom alerts across multiple reports within a dashboard to notify designated recipients about performance thresholds, compliance metrics, agent performance, and more.

External reporting

Create automated email report delivery by customizing delivery timing, report format, recipients, and other advanced options to ensure everyone in your organization stays informed.

Drilldown

Conduct deeper data analysis by double-clicking on any reporting element to gain granular details derived across all customer interactions sources.

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What They Say

Proven technology trusted by 350+ customers

The Observe.AI Conversation Intelligence Platform, with its comprehensive architecture and search functionality, has become invaluable not only for understanding customer interactions, but also for gaining marketing and product insights."

Ryan Moore

VP, Customer Operations

DailyPay

Observe.AI has enabled us to increase compliance coverage by 97%, evaluate calls with greater efficiency and have a line of sight into day-to-day operations.”

Vince Trotter

VP of Quality

National Debt Relief

The depth of insights we’re now receiving from Observe.AI is invaluable. Through comprehensive assessment, we’re able to provide precise coaching to enhance performance.”

Matthew Fishbein

Director of Client Operations

Cox Automotive

Observe.AI’s Conversation Intelligence Platform has become invaluable not only for understanding customer interactions, but also for gaining marketing and product insights.”

Ryan Moore

VP, Customer Operations

DailyPay

By using Observe.AI, we can identify and validate calls and have a more targeted pool for evaluation.”

Jon Reynel Lumongsod

Global Head of Speech Analytics

ServiceFirst

Our partnership with Observe.AI strengthens our ability to operate efficiently and positions us for success in navigating the complexities of the healthcare industry.”

Mitch Mann

Vice President for Member Services

MaxorPlus

Observe.AI’s LLM empowers us to engage members with precise data about their care while enabling empathetic and personalized experiences.”

Ardie Sameti

Sr. Director AI & Automation

Accolade

Observe.AI helped guide us to make significant changes, including automating our QA process using Auto QA.”

Emmanuel Noyola

Director of Patient Services

Affordable Care

Observe.AI has become a part of every facet of our business. Whenever somebody wants to know what our customers are talking about, I’m able to look it up.”

Ken Fausel

Director of Customer Service

Auto QA has brought my team a new level of confidence. Before, we made decisions based on hunches. Today, we make decisions based on statistically significant conversation data.“

Marlon Pacheco

Director of Training & QA

Historically, JK Moving only grew at 10% YoY. But in two years, after implementing Observe.AI, we hit an overall growth rate of 74%!"

Ken Cohen

SVP Business Development

JK Moving Services