Turn conversation intelligence into actionable insights
Investigate trends, test hypotheses, and understand what works and what doesn't for improving CX, sales, marketing execution, product development, and more
Get insights across your entire contact center at a glance so you can make decisions backed by data. Better visibility means better decisions with direct impact to customer sentiment, CSAT, compliance, and more.
Sales leaders can track conversion rates, top sales objections, and sales rebuttals—and then build a plan to increase sales efficiency. Coach and reward teams depending on sales behaviors and script adherence.
QA Dashboard
Get a complete view of agent performance
Identify gaps in the QA process, compare team or individual performance, and understand how agent evaluations are trending over time. Customize these reports across channels, business lines, and teams.
Tod Kehrli Senior Director of Technology Services
“Observe.AI Reporting & Analytics allows us to deepen our understanding of the member experience with greater precision. With their timely and contextualized insights, we’re able to rapidly promote successful behaviors across our team, and ensure we’re delivering the highest-quality healthcare experience.”
Coaching Dashboard
Know where your team needs guidance
See team trends, spot patterns in individual agents and quickly identify critical areas for coaching. Know who to coach and what to coach on.
OPERATIONS Dashboard
Full visibility into your most critical KPIs
Track business KPIs like CSAT, QA, process adherence, and script compliance across each business line, team, or location. Make confident staffing, operational, and coaching decisions.
REPORTING APIs
Break data silos
Get rich insights by connecting Observe.AI’s data with CRMs, data warehouses, telephony systems, scheduling software, and other data sources—giving you more insights so you can make better decisions about your business.
Additional resources
blog
Reporting & Analytics from Observe.AI: How to turn conversation intelligence into actionable insights
