Observe.ai contact center large language model (LLM)
Enterprise-trusted LLM: Designed and optimized for contact centers
Experience proven accuracy, performance, and security with our pioneering 40B parameter LLM trained on 3B+ real-world examples—equivalent to 100 years of contact center interaction data.
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AI you can trust
Proven AI, trusted by 350+ enterprise customers
Our contact center LLM foundational models, built on responsible AI principles, are wrapped in supervisory layers and fine-tuned with contact center data to deliver the most accurate results.
Enterprise-grade privacy practices and standards ensure your data stays secure.
Pre-built connectors simplify the integration of GenAI benefits into your current tech stack, reducing TCO.
Observe.AI LLM, a better choice for enterprise contact centers
Purpose-built for contact centers
Our proprietary AI model was built in-house and trained on a century’s worth of contact-center-specific data, giving your contact centers the flexibility to customize it without sacrificing performance.
Safeguarding data privacy
Our customers handle highly sensitive data, and we ensure your compliance with enterprise-grade security and privacy standards, such as automatic PCI/PII redaction, complete audit trails, and ongoing compliance monitoring.
Ethical & unbiased accuracy
Our LLM is 35% more accurate than GPT3.5* and 20% more accurate than GPT4-Turbo.* To ensure our technology is neutral, we employ responsible AI practices, including periodic system audits, de-biasing algorithms, and much more.
*Based on evaluations by human annotators.
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