Observe.ai contact center large language model (LLM)
Enterprise-trusted LLM: Designed and optimized for contact centers
Experience leading, contact-center-specific LLM proven to deliver the most accurate, high-performing, and secure Real-time AI, Post-interaction AI, Business Insights, and VoiceAI Agents capabilities at over 350+ enterprise contact centers.
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The Observe.AI LLM advantage
Don’t settle? Experience the Observe.AI difference.
Commitment to responsible AI
Consistent
Unlike generic LLMs, our advanced language model delivers uniform, precise outputs with unparalleled reliability in understanding complex domain-specific contact center terminology.
Accurate
Unlike black box LLMs, our LLM expertly navigates real-world communication complexities by intelligently managing conversational nuances like disfluencies, transcription errors, and grammatical imperfections while eliminating hallucination risks.
Human-informed
Our LLM delivers superior performance through adaptive learning, integrating customer-specific refinements and dynamic human feedback loops for continuous improvement.
Customizable
Our LLM dynamically adapts outputs to precise requirements while revealing the reasoning behind each response.
AI performance driven by design excellence
AI in action
AI you can trust
Proven AI, trusted by 350+ enterprise customers
Our contact center LLM foundational models, built on responsible AI principles, are wrapped in supervisory layers and fine-tuned with contact center data to deliver the most accurate results.
Enterprise-grade privacy practices and standards ensure your data stays secure.
Pre-built connectors simplify the integration of GenAI benefits into your current tech stack, reducing TCO.
Observe.AI LLM, a better choice for enterprise contact centers
Purpose-built for contact centers
Our proprietary AI model was built in-house and trained on a century’s worth of contact-center-specific data, giving your contact centers the flexibility to customize it without sacrificing performance.
Beyond generic fine-tuning
Our advanced LLM generates superior, comprehensive outputs by leveraging multi-objective training that optimizes fluency, factual consistency, and information completeness through intelligent machine learning techniques.
Contained Stack
Our LLM processes, analyzes, and stores information exclusively within the Observe.AI secure environment without using client data for model training.
Safeguarding data privacy
Our customers handle highly sensitive data, and we ensure your compliance with enterprise-grade security and privacy standards, such as automatic PCI/PII redaction, complete audit trails, and ongoing compliance monitoring.
Ethical & unbiased accuracy
Our LLM is 35% more accurate than GPT3.5* and 20% more accurate than GPT4-Turbo.* To ensure our technology is neutral, we employ responsible AI practices, including periodic system audits, de-biasing algorithms, and much more.
*Based on evaluations by human annotators.
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