VOICEAI AGENTS
Agentic AI your customers will love
VoiceAI Agents delivers consistently exceptional experiences by enabling effortless, nuanced customer conversations. Whether you want to automate high-volume inquiries or complex customer calls at scale, our secure platform helps you seamlessly unify your human and virtual agent interactions to drive customer satisfaction and operational success.
Get a first look at VoiceAI Agents and discover how this solution is redefining customer service for AI-forward companies.
Listen to VoiceAI Agent in action
10x faster time to value
Lifelike communication
Beyond FAQs and trivial queries
Automate complex, multi-turn customer conversations with an advanced, contact-center-specific LLM that understands the context of a call.
Natural language processing and reasoning help deliver empathetic, conversational support, solving customer problems efficiently while improving service metrics. Unresolved issues are seamlessly transferred to human support teams.
Fully customizable
Ready in minutes
Customize our pre-built, ready-to-use VoiceAI Agents via our no-code, easy-to-use interface. Thousands of voice, tone, accent, personality, and behavior options enable you to design the ideal virtual agent that aligns with your brand and customer expectations.
Test and Optimize
Single platform for human and AI agents
Leverage the Observe.AI platform to run millions of simulations using real-life customer interactions to calibrate and auto QA your virtual agents with minimal human input. With every interaction and access to new information, your VoiceAI Agent continues to improve.
Learn more about Auto QA
Responsible AI
Safe and secure
Observe.AI LLM is wrapped in supervisory layers and fine-tuned with contact center data, human preferences, and customer-specific instruction to minimize hallucinations and ensure intended operation. Responsible AI privacy and security, fairness, reliability, accountability, and transparency standards are in place to strengthen your trust and confidence in this advanced technology.
Learn more about trust and securityVoiceAI Agents are ready to help
Increase operational capacity
Scale your support operations to handle unlimited, complex inquiries with round-the-clock availability without increasing overhead costs.
Improve customer experience
Deliver natural, seamless support and improve first-call resolutions without wait times, clunky menu options, or awkward call routing, allowing customers to communicate on their own terms.
Boost revenue
Drive revenue growth through consistent brand experiences, automated sales suggestions, and enhanced customer satisfaction and retention with always-on support.
Enhance agent work life
Empower human agents to focus on high-value, meaningful work while reducing costly burnout by deflecting 70% of calls with voice AI.
1. Uncover use cases automatically
Analyze all your customer conversations with AI insights and identify the best types of calls to automate for you.
2. Create a virtual agent that's right for your business
Use data from millions of human conversations to to inform a robust, lifelike, and engaging AI agent with defined goals.
3. Pick a personality
Choose from hundreds of personality types and voices to match the customer needs and brand of the business.
4. Calibrate and test performance with auto QA
Automatically QA your virtual agent as much as you like before deploying, and adjust its performance based on smart system recommendations.
5. Easily integrate into your tech stack
Trigger end-to-end workflows with out-of-the-box integrations and open APIs.
