Observe.AI on-demand Demo

20 Minutes Could Change Your Contact Center

In this 20-minute product tour, we walk you through all the major features including our dashboards, evaluations, coaching, proprietary contact center LLM, and so much more.

What you'll see:

Post-Interaction AI: Get full visibility into every interaction, unleash QA at scale, and get in-depth analytics for targeted coaching
Real-Time AI: Provide in-the-moment guidance to improve agent performance on the spot
Generative AI: Boost agent efficiency and performance with the industry’s first contact center LLM

View the Product Tour

Proven impact across 350+ enterprises

10%

uplift in revenue

18%

improvement in operational efficiency

25%

reduction in AHT

95%

adoption by agents

What They Say

Proven technology trusted by 350+ customers

Observe.AI has enabled us to increase compliance coverage by 97%, evaluate calls with greater efficiency and have a line of sight into day-to-day operations.”

Vince Trotter

VP of Quality

National Debt Relief

The depth of insights we’re now receiving from Observe.AI is invaluable. Through comprehensive assessment, we’re able to provide precise coaching to enhance performance.”

Matthew Fishbein

Director of Client Operations

Cox Automotive

Observe.AI’s Conversation Intelligence Platform has become invaluable not only for understanding customer interactions, but also for gaining marketing and product insights.”

Ryan Moore

VP, Customer Operations

DailyPay

By using Observe.AI, we can identify and validate calls and have a more targeted pool for evaluation.”

Jon Reynel Lumongsod

Global Head of Speech Analytics

ServiceFirst

Our partnership with Observe.AI strengthens our ability to operate efficiently and positions us for success in navigating the complexities of the healthcare industry.”

Mitch Mann

Vice President for Member Services

MaxorPlus

Observe.AI’s LLM empowers us to engage members with precise data about their care while enabling empathetic and personalized experiences.”

Ardie Sameti

Sr. Director AI & Automation

Accolade

Observe.AI helped guide us to make significant changes, including automating our QA process using Auto QA.”

Emmanuel Noyola

Director of Patient Services

Affordable Care

Observe.AI has become a part of every facet of our business. Whenever somebody wants to know what our customers are talking about, I’m able to look it up.”

Ken Fausel

Director of Customer Service

Auto QA has brought my team a new level of confidence. Before, we made decisions based on hunches. Today, we make decisions based on statistically significant conversation data.“

Marlon Pacheco

Director of Training & QA

Historically, JK Moving only grew at 10% YoY. But in two years, after implementing Observe.AI, we hit an overall growth rate of 74%!"

Ken Cohen

SVP Business Development

JK Moving Services

Observe.AI on-demand Demo

20 Minutes Could Change Your Contact Center

Proven impact across 350+ enterprises

Proven technology trusted by 350+ customers

Powering your contact center and your success