Analyze every customer conversation to scale high-quality, consistent experiences, and optimize agent performance with real-time guidance to improve customer satisfaction and retention.
“With Observe.AI, we gain a more intimate understanding of what is important to our customers so we can be proactive in offering the desired support and solutions.”
Don’t leave customer needs to chance
Conduct root cause analysis to understand call drivers. Leverage the power of Moments to discover ways to better meet customer needs and align with CX best practices.
"Observe.AI has allowed us to shine a light in an area of a call in order to address the related agent behavior quickly.”
Coach agents to improve CX behaviors
Automatically see if agents are adhering to brand standards or employing best practices. Customize your evaluation process while delivering personalized real-time experiences to agents and driving behavioral change.
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