OPERATIONAL EFFICIENCY WITH OBSERVE.AI
Streamline
workflows
cost
staffing
accuracy
performance
with AI
Develop extremely effective and flexible contact center operations that ensure consistent customer experiences and facilitate sustainable business expansion with AI-powered automated voice solutions, real-time agent guidance, and operational and customer conversation insights.
Get started now
Capture
What’s happening across all contact center interactions
Understand
What factors directly impact your performance
Act
What processes to automate next
Reach new operational heights with Observe.AI
.webp)
Efficiency WITH OBSERVE.AI
Turn every interaction into an operations win
Automate the Interaction
- Cost-efficient scaling
- Automate 60% of incoming calls
- Reduce hold-time
- Instant availability 24/7
Assist the Agent
- Smart script and guidance
- Optimized workflows
- Automated note-taking and distribution
Analyze the Interaction
- 100% QA of all conversations
- 360 view of interaction with screen capture
- In-system performance and coaching tools
Business Insights
- Comprehensive KPI reporting
- Team dashboards
- Trend analytics
- Custom reporting
“We wanted to preserve talk time and realized that we could cut our hold and wrap-up times. So, we said, let’s take our existing Observe.AI platform that’s already listening to calls, already doing natural language processing, speech analytics, and transcription, and have it produce a summary after every call.”
.png)
Ardie Sameti
Senior Director of AI and Automation
.svg)
