the ai platform for contact centers
The enterprise-grade AI platform for contact center intelligence accuracy
The Observe.AI conversation intelligence solution is purpose-built for the contact center to surface insights that improve CX, operations, revenue, and compliance. Our proprietary AI technology is proven to deliver unparalleled performance and intelligence quality for the most complex enterprise contact centers worldwide.
Not your average
conversation intelligence
We understand your customers
Accuracy-centric transcription
Reduce the risk of missing vital customer information. Our proprietary ASR model captures your spoken business-critical references with 87% accuracy.
We understand you
Flexible, state-of-the-art AI
Get proven AI that can be customized to your needs. When it comes to contact centers, our LLM outperforms leading GenAI platforms by over 30%, all while keeping your data safe and secure.
We understand your business
Enterprise-grade performance
Scale your business without compromising output. Our technology is designed to maintain quality and efficiency while supporting billions of transactions and tens of thousands of agents.
Zero-in on strategic objectives
Insights
Meaningful insights in minutes
Easily isolate business-critical insights from all conversations based on your specific keywords, phrases, and criteria. For ad hoc or more complex requests, ask our GenAI to find the answer for you. Intelligent, human-centric feedback loops continually improve GenAI outputs so you can quickly reach full QA automation and act on insights that are most meaningful to your business.
Insights to support agents
Sentiment
Read between the lines
Make better, more informed decisions by identifying additional context. Leverage our ASR and built-in machine learning intelligence capability to capture the sentiment of every spoken conversation. Leverage AI to automatically surface semantically similar details to the information you are already tracking to enhance your processes, agent coaching, and analytics decisions.
Insights to support business
Identify how top reps overcome objections, then replicate that behavior across your team.
Understand what customers are saying about your products and offerings.
Find out the underlying reasons for customer dissatisfaction.
Uncover common blockers to sales conversion and growth.
Resources
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