Observe.AI PRICING
Compare Plans and Features
Whether you’re trying to solve a specific contact center challenge or maximize your organization’s impact across the entire enterprise, we have an option to match your needs.
I want to solve a specific challenge
Real-Time AI
Talk to salesWhy it’s right for you:
Real-time agent assist empowers agents with AI-driven tools to deliver faster customer interactions.
Improve your:
AHT, FCR, productivity
Post-Interaction AI
Talk to salesWhy it’s right for you:
Auto QA and agent performance and coaching empower QA, team leads, and cross-functional leaders with data to improve agent performance, drive operational efficiency, and invest in revenue-boosting strategies.
Improve your:
coaching, performance, spend, compliance
I want to drive bigger organizational impact
Enterprise Advanced
Talk to salesWhy it’s right for you:
Get the benefits of Real-time AI and Post-interaction AI PLUS high-impact insights and results across the entire enterprise.
Improve your:
Growth and efficiencies across the enterprise
Enterprise Unlimited
Talk to salesWhy it’s right for you:
All the benefits of Enterprise Advanced, PLUS call summarization to reduce after-call work AND knowledge AI to surface accurate information from enterprise knowledge bases.
Improve your:
Growth and efficiencies across the enterprise
WHO WE SERVE
Are we your perfect match?
Strategic enterprise contact centers in banking, financial services, insurance, healthcare, automotive, and manufacturing experience higher benefits from using our technology. Are you one of them?
100-100,000 Agents
1:15+ team lead-to-agent ratio
1 QA per multiple team leads
Compare our plans
Real-Time AI
Get startedPost-Interaction AI
Get startedEnterprise Advanced
Get startedEnterprise UNlimited
Get startedCapabilities
Observe.AI platform
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Real-time agent assist
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Auto QA
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Manual QA
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Agent performance & coaching
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Summarization AI
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Add-On
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Knowledge AI
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Screen recording
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Services
Standard 18/5 Support
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Premium 24/7 support
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Implementation services
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Consulting services
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Add-On
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Capabilities
Observe.AI platform
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Real-time agent assist
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Auto QA
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Manual QA
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Agent performance & coaching
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Summarization AI
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Add-On
Knowledge AI
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Add-On
Screen recording
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Add-On
Services
Standard 18/5 Support
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Premium 24/7 support
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Implementation services
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Consulting services
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Add-On
Capabilities
Observe.AI platform
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Real-time agent assist
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Auto QA
—
Manual QA
—
Agent performance & coaching
—
Summarization AI
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Add-On
Knowledge AI
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Add-On
Screen recording
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Add-On
Services
Standard 18/5 Support
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Premium 24/7 support
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Implementation services
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Consulting services
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Add-On
Capabilities
Observe.AI platform
—
Real-time agent assist
—
Auto QA
—
Manual QA
—
Agent performance & coaching
—
Summarization AI
—
Add-On
Knowledge AI
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Add-On
Screen recording
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Add-On
Services
Standard 18/5 Support
—
Premium 24/7 support
—
Implementation services
—
Consulting services
—
Add-On
Capabilities
Observe.AI platform
—
Real-time agent assist
—
Auto QA
—
Manual QA
—
Agent performance & coaching
—
Summarization AI
—
Knowledge AI
—
Screen recording
—
Add-On
Services
Standard 18/5 Support
—
Premium 24/7 support
—
Implementation services
—
Consulting services
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Add-On
What They Say