Observe.AI PRICING

Compare Plans and Features

Whether you’re trying to solve a specific contact center challenge or maximize your organization’s impact across the entire enterprise, we have an option to match your needs.

I want to solve a specific challenge

Real-Time AI

Talk to sales

Why it’s right for you:

Real-time agent assist empowers agents with AI-driven tools to deliver faster customer interactions.

Improve your:
AHT, FCR, productivity

Post-Interaction AI

Talk to sales

Why it’s right for you:

Auto QA and agent performance and coaching empower QA, team leads, and cross-functional leaders with data to improve agent performance, drive operational efficiency, and invest in revenue-boosting strategies.

Improve your:
coaching, performance, spend, compliance

I want to drive bigger organizational impact

Enterprise Advanced

Talk to sales

Why it’s right for you:

Get the benefits of Real-time AI and Post-interaction AI PLUS high-impact insights and results across the entire enterprise.

Improve your:
Growth and efficiencies across the enterprise

Enterprise Unlimited

Talk to sales

Why it’s right for you:

All the benefits of Enterprise Advanced, PLUS call summarization to reduce after-call work AND knowledge AI to surface accurate information from enterprise knowledge bases.

Improve your:
Growth and efficiencies across the enterprise

WHO WE SERVE

Are we your perfect match?

Strategic enterprise contact centers in banking, financial services, insurance, healthcare, automotive, and manufacturing experience higher benefits from using our technology. Are you one of them?

100-100,000 Agents

1:15+ team lead-to-agent ratio

1 QA per multiple team leads

Compare our plans

Real-Time AI

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Post-Interaction AI

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Enterprise Advanced

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Enterprise UNlimited

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Capabilities

Observe.AI platform

Real-time agent assist

Auto QA

Manual QA

Agent performance & coaching

Summarization AI

Add-On

Add-On

Add-On

Knowledge AI

Add-On

Add-On

Add-On

Screen recording

Add-On

Add-On

Add-On

Add-On

Services

Standard 18/5 Support

Premium 24/7 support

Implementation services

Consulting services

Add-On

Add-On

Add-On

Add-On

Capabilities

Observe.AI platform

Real-time agent assist

Auto QA

Manual QA

Agent performance & coaching

Summarization AI

Add-On

Knowledge AI

Add-On

Screen recording

Add-On

Services

Standard 18/5 Support

Premium 24/7 support

Implementation services

Consulting services

Add-On

Capabilities

Observe.AI platform

Real-time agent assist

Auto QA

Manual QA

Agent performance & coaching

Summarization AI

Add-On

Knowledge AI

Add-On

Screen recording

Add-On

Services

Standard 18/5 Support

Premium 24/7 support

Implementation services

Consulting services

Add-On

Capabilities

Observe.AI platform

Real-time agent assist

Auto QA

Manual QA

Agent performance & coaching

Summarization AI

Add-On

Knowledge AI

Add-On

Screen recording

Add-On

Services

Standard 18/5 Support

Premium 24/7 support

Implementation services

Consulting services

Add-On

Capabilities

Observe.AI platform

Real-time agent assist

Auto QA

Manual QA

Agent performance & coaching

Summarization AI

Knowledge AI

Screen recording

Add-On

Services

Standard 18/5 Support

Premium 24/7 support

Implementation services

Consulting services

Add-On

What They Say

Proven technology trusted by 350+ customers

​​Observe.AI has enabled us to increase compliance coverage by 97%, evaluate calls with greater efficiency and have a line of sight into day-to-day operations.”

Vince Trotter
VP of Quality
National Debt Relief

The depth of insights we’re now receiving from Observe.AI is invaluable. Through comprehensive assessment, we’re able to provide precise coaching to enhance performance.”

Matthew Fishbein
Director of Client Operations
Cox Automotive

Observe.AI’s Conversation Intelligence Platform has become invaluable not only for understanding customer interactions, but also for gaining marketing and product insights.”

Ryan Moore
VP, Customer Operations
DailyPay

By using Observe.AI, we can identify and validate calls and have a more targeted pool for evaluation.”

Jon Reynel Lumongsod
Global Head of Speech Analytics
ServiceFirst

Our partnership with Observe.AI strengthens our ability to operate efficiently and positions us for success in navigating the complexities of the healthcare industry.”

Mitch Mann
Vice President for Member Services
MaxorPlus

Observe.AI’s LLM empowers us to engage members with precise data about their care while enabling empathetic and personalized experiences.”

Ardie Sameti
Sr. Director AI & Automation
Accolade

Observe.AI helped guide us to make significant changes, including automating our QA process using Auto QA.”

Emmanuel Noyola
Director of Patient Services
Affordable Care

Observe.AI has become a part of every facet of our business. Whenever somebody wants to know what our customers are talking about, I’m able to look it up.”

Ken Fausel
Director of Customer Service

Auto QA has brought my team a new level of confidence. Before, we made decisions based on hunches. Today, we make decisions based on statistically significant conversation data.“

Marlon Pacheco
Director of Training & QA

Historically, JK Moving only grew at 10% YoY. But in two years, after implementing Observe.AI, we hit an overall growth rate of 74%!"

Ken Cohen
SVP Business Development
JK Moving Services