Post-interaction AI for contact centers

Drive winning behaviors with auto QA and agent coaching

Post-interaction AI from Observe.AI empowers your leaders with AI and automation tools to improve customer experiences, increase sales conversion, reduce compliance risks, and improve operational efficiency—all while reducing costs.

Show me how

AUTO QA

Scale QA beyond 2%

Leverage our contact center LLM and customized automation to analyze 100% of customer interactions to advance business-critical operations, sales, compliance, and customer experience goals. Leverage AI to automate manual quality assurance (QA) and review.

Make QA faster

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MANUAL QA

Accelerate complex, manual QA

Use our contact center LLM to filter through conversations and isolate relevant information so you can review and complete your evaluation five times faster. This is a great option for more subjective or complex questions requiring human assessment and for contact centers transitioning to automation.

Speed up QA review

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Agent coaching

Tailored coaching = team success

Gain a holistic view of all agent and rep interactions and maintain a repository of individual development and progress. Deliver high-impact personalized coaching based on consistent behaviors, not outliers, to set your team up for success.

Coaching success ahead

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Screen Recording

Step into your agents’ shoes

Synchronize audio, transcript, screen recordings, and metadata on one interface to experience every interaction from your agent's perspective. Leverage the insights to drive accountability and coaching.

Understand more with screen recording

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Ethical, unbiased ai

AI done responsibly

As a leader in AI solutions for contact centers, it’s our mission to empower you with reliable, secure, ethical, and trustworthy AI. We employ fairness, transparency, and accountability principles to ensure our solution aligns with human values and can be used with confidence.