Post-interaction AI for contact centers
Drive winning behaviors with auto QA and agent coaching
Post-interaction AI from Observe.AI empowers your leaders with AI and automation tools to improve customer experiences, increase sales conversion, reduce compliance risks, and improve operational efficiency—all while reducing costs.
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AUTO QA
Scale QA beyond 2%
Leverage our contact center LLM and customized automation to analyze 100% of customer interactions to advance business-critical operations, sales, compliance, and customer experience goals. Leverage AI to automate manual quality assurance (QA) and review.
Make QA faster
MANUAL QA
Accelerate complex, manual QA
Use our contact center LLM to filter through conversations and isolate relevant information so you can review and complete your evaluation five times faster. This is a great option for more subjective or complex questions requiring human assessment and for contact centers transitioning to automation.
Speed up QA review
Agent coaching
Tailored coaching = team success
Gain a holistic view of all agent and rep interactions and maintain a repository of individual development and progress. Deliver high-impact personalized coaching based on consistent behaviors, not outliers, to set your team up for success.
Coaching success ahead
Screen Recording
Step into your agents’ shoes
Synchronize audio, transcript, screen recordings, and metadata on one interface to experience every interaction from your agent's perspective. Leverage the insights to drive accountability and coaching.
Understand more with screen recording
Why observe.ai
Three powerful products to supercharge your business
VoiceAI Agents
Automate customer interactions with empathetic, on-brand AI agents. Seamlessly transfer to a human with full context, when needed.
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Real-time AI
Real-time assistance to keep agents on script, provide next-best action support and automatically generate call summaries.
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Post-interaction AI
Automatically QA 100% of human and AI interactions to monitor quality and compliance, provide targeted agent coaching, and surface advanced voice of customer (VOC) insights.
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Ethical, unbiased ai
AI done responsibly
As a leader in AI solutions for contact centers, it’s our mission to empower you with reliable, secure, ethical, and trustworthy AI. We employ fairness, transparency, and accountability principles to ensure our solution aligns with human values and can be used with confidence.
