The best healthcare experiences don't happen in spite of complexity—they happen because the right people, empowered by the right tools, show up at the right moments.

In this session Sneha Iyer, Business Value Lead at Observe.AI will be joined by Sarah Wright, VP of Global Customer Service at Resmed, as she shares her philosophy on building service as a brand differentiator in connected care, the friction points AI can actually solve today, and how forward-thinking healthcare leaders are thinking about the balance between automation and the irreplaceable human touch.