News

What's happening at Observe.AI.

Leading contact center solutions provider ServiceFirst faced hidden inefficiencies in its quality assurance (QA) function.

ServiceFirst Supercharges Efficiency to Drive Faster Loan Conversions

Sharni Medina

Director of Customer Marketing

Observe.AI receives more industry recognition in the G2 Summer 2024 report

Observe.AI named Leader in Conversation Intelligence by G2

Sharni Medina

Director of Customer Marketing

Celebrating our forward-thinking, innovative customers, and are highlighting the change agents who are sharing their success stories.

Introducing: Observe.AI Agents of Change

Minal Awasthi

Customer Marketing

Cibelli brings 25+ years of experience in channel and direct sales and marketing, strategic partnerships and alliance, and business development

Observe.AI Appoints Michael Cibelli as New Head of Channel

Observe.AI Staff

Observe.AI Staff

On G2’s Summer Reports, Observe.AI ranked #1 in enterprise support, implementation, and usability

Observe.AI named Speech Analytics and Quality Assurance leader by G2 Summer 2022 report

Gabriela Contreras

Gabriela Contreras

Customer Marketing, Observe.AI

We are thrilled to announce that Observe.AI is recognized as a G2 Winter Leader 2022 under two critical contact center software categories.

We’re a G2 Winter Leader in Speech Analytics and Quality Assurance

Vartika Gupta

Content Marketing manager

Our inclusion as a G2 High Performer for Contact Center QA Software is a reflection of both our deep investment in our technology and platform, and our dedication (and borderline obsession) with making our customers successful.

We’re a G2 Spring High Performer for Contact Center Quality Assurance Software

Gabriela Contreras

Gabriela Contreras

Customer Marketing, Observe.AI

We interviewed over two hundred contact center leaders and asked them about what they'll be doing differently post-pandemic. Get to know their future plans, biggest post-pandemic challenges, and how they're feeling about the new world of work.

We just released our 2021 Post-Pandemic Contact Center Report. Get the trends.

Joe Hanson

Growth Marketing, Observe.AI

This year was the biggest one yet at Observe.AI. From new customers, to a swath of awards, to honing a best-in-class transcription engine, here's what we achieved (and the best is yet to come).

2020: A year of succeeding together

Swapnil Jain

Co-Founder and CEO, Observe.AI

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

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