G2 Crowd is arguably the clearest source for understanding how people really feel about your product. So learning we’re a High Performer for Contact Center QA Software had us jumping for joy here at Observe!
Why? It’s a reflection of both our deep investment in our technology and platform, and our dedication (and borderline obsession) with making our customers successful. And it shows in our scores.
Here’s how we got on the list:
98% of users rated us a 4 or 5 stars
We can say all we want on this, but instead, let’s go straight to the source, our G2 reviews:
97% of users believe our product is headed in the right direction
We attribute this one to sticking to our roadmap, listening to our customers, and understanding the challenges contact centers are facing today (and predicting the ones that’ll emerge tomorrow).
That’s why earlier this month we launched Observe.AI Agent Performance & Coaching - a new suite of performance management features to take action on the deep insights and analysis you already had at your fingertips with Observe.AI.
It’s what Ken from JK Moving is talking about in his review above. With Observe.AI, he’s coaching his team to drive more revenue by focusing on customer experience and crushing their most critical KPIs: average handle time, first call resolution, and CSAT.
“The benefit is limited to the imagination” - Ken Cohen, SVP Consumer Sales, JK Moving
93% of users were satisfied with our quality of support
For us, customer success is everything. That’s why we don’t just invest in onboarding, but stay shoulder to shoulder with you every step of the way.
From education and training, to change management, to insights and future planning, our Contact Center AI experts are here to drive lasting change.
“The time that they are willing to put in ensuring that the product is a great fit and benefiting you is awesome! Observe doesn't just care that you're a customer, they care that Observe is helping you grow your business.” - Administrator at a Mid-Market Hospitality Company
We want to meet you!
We’re honored to be included in the 2021 G2 Spring Report. Every review we read warms the entire team’s hearts. On behalf of all of us here at Observe, and our customer success team, thank you for the love!
For those we haven’t met, let’s change that. We’d love you to see the platform in action with your own data. Learn more about that here.
About the Author
Gabi Contreras manages customer marketing and advocacy efforts at Observe.AI. Connect with Gabi on LinkedIn.
