Observe.AI has once again emerged as a leader in Conversational Intelligence, Contact Center Quality Assurance, and Speech Analytics, earning top honors from G2, the world’s largest software marketplace with over 90 million users.
The G2 Fall 2024 Reports recognize Observe.AI as a Leader or High Performer across 17 global, regional, enterprise, mid-market, and overall categories. Most notably, our platform ranked #1 for Ease of Setup, Ease of Use, and Ease of Admin in Conversational Intelligence, affirming our dedication to user-friendly solutions.
These fall results follow Observe.AI’s strong performance in the G2 Summer 2024 Reports. In fact, since then, we’ve ascended the ranks in 37 individual reports, all based on genuine ratings and responses from trusted professionals.
A Premium User Experience in Conversational Intelligence
At Observe.AI, exceptional user experience isn’t just a priority—it’s the foundation of our success. The results in G2’s Fall 2024 Reports underscore our relentless focus on building intuitive, efficient solutions for contact centers.
For example, our platform was named a Leader in the Enterprise Speech Analytics Grid, due to being rated highly by G2 users and having substantial Market Presence scores. We also rated highly in G2’s Mid-Market Usability Index for Conversational Intelligence, including top-ranking scores of 95% for Ease of Admin and 94% for Ease of Use. Further, in the Mid-Market Implementation Index for Conversational Intelligence, we scored a first-placed 96% in Ease of Setup.
These scores are particularly rewarding for us, as we strive to overcome the barriers to AI software adoption within many businesses: less-than-ideal implementations and user experiences. As such, we are dedicated to ensuring our platform is easy to deploy, configure, and use.
Empowering Agents at Every Customer Touchpoint
By focusing on user-friendly design, we accelerate time-to-value for our customers, equipping contact center staff with AI tools that enhance interaction quality and analysis. As we continue to optimize our platform to meet evolving needs, our upward trajectory in G2’s rankings is a clear reflection of our success in delivering powerful, intuitive solutions that drive real results.
To this end, our platform supports every stage of customer interactions. This includes real-time generative AI assistance during an agent’s conversation with a customer, complete with high-conversion scripts, objection-handling prompts, upsell reminders, and real-time script adherence checks for compliance.
Once the customer conversation is concluded, our platform offers comprehensive generative AI support, including automated call summaries and notes, to inform further communications.
What Our Customers Are Saying
The results speak for themselves in our customer reviews on G2 with 97% of our customers rating us a ⅘ or higher! Here are some highlights from their experiences:
“The Reports tab gives us a summary of the quarterly, monthly, and daily trends. It also makes it simple for us to drill down and identify the specific behavior that needs to be addressed in order to create an improvement plan. It’s also fantastic that admin users can create their own moments to suit our clients’ shifting priorities.”
Read the full review.
“[What I like best is] the ability to create unique moments to help identify trends and provide individualized coaching. Our partners at Observe.AI are always happy to speak with us and answer any questions we might have in a prompt manner.”
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"[With Observe.AI] there is just so much there. From the customization of the dashboards to the wide array of products. OAI is always making improvements. The business insights we have gained from it in the past year has deeply impacted the way we do business on every level."
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“It is easy to use, easy to implement. Also, the customer support went higher; we use it now more often, it is easy to integrate, and the features are easy to navigate.”
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At Observe.AI, we appreciate our customers’ continued support and appreciation. We’re committed to continually developing our platform to deliver greater insights and ease of use using the latest in generative AI conversation intelligence technology.
Ready to transform your contact center operations? Request a personalized demo today.
