Have you achieved extraordinary things with Observe.AI’s solutions in your contact center? If so, we want to hear from you!
In contact centers across the globe, extraordinary things happen—a moment of empathy changes a life, a conversation transforms an experience, a voice makes a difference. Our conversation intelligence technology empowers these moments, but you—our remarkable clients—have taken this foundation and turned it into excellence, transforming data into insight, conversations into connections, and challenges into achievements of operational efficiencies.
We established the IMPACT Awards to celebrate you-the organizations and leaders who proved that anything is possible when you combine powerful technology with human excellence.
Nominate your company to one (or all) of our IMPACT award categories:
See what award category—or categories—you fit into
Which of the following best describes your contact center success story? You can apply to as many as you like.
CX Innovation
This category recognizes contact centers that have implemented AI solutions resulting in measurable improvements in customer satisfaction, reduced resolution times, and enhanced personalization. This could include successful implementations of AI-powered voicebots, real-time agent assist that have transformed the customer journey.
Agent Empowerment Excellence
This category celebrates contact centers that have effectively used AI to support and enhance their human agents' capabilities. This includes AI tools for real-time agent assistance, knowledge base suggestions, sentiment analysis, and training systems that have demonstrably improved agent performance and job satisfaction.
Operational Transformation
This category recognizes outstanding achievements in using AI to optimize contact center operations. This covers implementations of AutoQA and agent coaching, analytics that have significantly improved efficiency and reduced costs.
AI Integration & Innovation Leadership
This category honors contact centers that have shown exceptional creativity and strategic thinking in combining multiple AI technologies or developing novel AI applications. This category would look at the overall AI strategy, including successful integration with existing systems, innovative use cases, and measurable business impact.
Winners Circle
Category winners will be announced and recognized for their achievements in an Observe.AI press release in April and in person at the Customer Contact Week in Las Vegas. Additionally, each category winner will receive:
- Airfare, hotel, and conference pass to Customer Contact Week Las Vegas, June 2025
- Celebratory dinner at CCW Las Vegas
- Potential speaking opportunities highlighting your leadership and excellence.
- A plaque of recognition with your company name
- Observe.AI swag and home office technology essentials kit worth $200
Join us in celebrating industry leaders with the IMPACT Awards honoring innovation, operational excellence, and customer experience!
Nomination period: January 9, 2025 to February 28, 2025
