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Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

John McMullan

Director of AI Agent Marketing

Insight from the frontlines of our Forward Deployed Team as they build at the intersection of systems.

Beyond the Custom Code: Leading the Shift to Forward Deployed Teams

Ira Sabnis

FDT Engagement Manager

We realized that treating AI like a static, set-it-and-forget-it tool doesn't work for the dynamic reality of a contact center. That is why Observe.AI built Agent Harness.

The AI Management Crisis: Why Teams Are Struggling to Build and Safely Update AI Agents

Aashraya Sachdeva

Aashraya Sachdeva

Director, AI Agents

Metrigy awards Obsere.AI its Metristar Award for its Companion Agent platform, which provides real-time support, guidance, and automation for frontline customer service teams.

Observe.AI Companion Agents Earn Industry Recognition for Elevating Human Performance in Customer Service

Chrissy Calabrese

Chrissy Calabrese

Director of Product Marketing

Customer experience should not be a set of disconnected moments. It should be a coordinated system in which AI agents resolve routine issues, provide guidance during complex interactions, and help leaders improve performance over time.

AI Guidance for the Moments That Matter Most: Introducing Companion Agent

John McMullan

Director of AI Agent Marketing

Observe.AI, the Agentic Platform for customer experience, today announced the launch of Companion Agent, the new multi-agent interface for frontline teams built to support customer service agents before, during, and after every customer interaction.

Observe.AI Launches Companion Agent to Support Frontline Teams

Observe.AI

https://www.linkedin.com/company/observeai/

The Next Era of Customer Experience Will Be Agentic

Swapnil Jain

Co-Founder and CEO, Observe.AI

Claims Bring Stress and Urgency: Why Your Unified System Matters

John McMullan

Director of AI Agent Marketing

Supporting Claims Adjusters in Complex Moments: Why Real-Time Guidance and Full-Coverage Visibility Matter

John McMullan

Director of AI Agent Marketing

Building a More Efficient Customer Journey: How Insurance Leaders Are Transforming Claims Operations

John McMullan

Director of AI Agent Marketing

Driving Hyper-Growth with Contact Center AI ( with ERC and YourMechanic

Analytics-driven Coaching: The New Era of Contact Center Performance Management

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