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Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

John McMullan

Director of AI Agent Marketing

Why human SOPs don’t translate to AI agents—and why a Design Blueprint is essential for building predictable, trusted AI experiences.

The Critical Role of a Design Blueprint: Why AI Agents Need Experience Design, Not Just Documentation

Ana Dippell

AI Agent Experience Designer

AI agents fail when knowledge isn’t structured. Learn how to refactor existing content into execution-ready guidance for humans and AI.

A Practical Guide to Structuring Knowledge for AI Agents

Ana Dippell

AI Agent Experience Designer

It’s Not the Model. It’s the Pipeline: What Really Happens When an AI Agent Answers the Phone

John McMullan

Director of AI Agent Marketing

Recognized for redefining Workforce Engagement Management through AI-driven insights and automation.

Observe.AI named a Leader in IDC MarketScape for AI-Enabled Workforce Engagement Management

Chrissy Calabrese

Chrissy Calabrese

Director of Product Marketing

Conversation Analytics Is Redefining Customer Service and Why You Should Care

Chrissy Calabrese

Chrissy Calabrese

Director of Product Marketing

ChatAI Agents unify voice and chat with shared context, deep integrations, configurable UI, built-in quality monitoring, and enterprise-grade controls—enabling seamless, scalable, omnichannel customer experiences on one platform.

Introducing ChatAI Agents: One Unified System for Voice, Chat, and Continuity

Sagivan Srikantha

Sagivan Srikantha

Senior Product Manager

Super-Sod lifts sales and cuts costs by analyzing every customer call

Sharni Medina

Director of Customer Marketing

Trupanion transformed QA with Observe.AI, automating evaluations, boosting visibility, and improving coaching. The result: consistent quality across remote teams, deeper insights, and a 25% retention rate among customers who called to cancel.

How Trupanion boosts QA efficiency and customer retention

Sharni Medina

Director of Customer Marketing

Customers or agents always make calls or initiate an interaction for a specific reason or objective – which we define as an interaction driver.

How Observe.AI Decodes Conversations to Identify Multi-Level Contact Reasons

Anup Pattnaik

Staff Machine Learning Engineer

Driving Hyper-Growth with Contact Center AI ( with ERC and YourMechanic

Analytics-driven Coaching: The New Era of Contact Center Performance Management

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