Meet us at our Booth #217
Omni Nashville | October 22-24, 2025
Customer Contact Week Nashville
The official sponsor of CCW.
Have questions? Give us a call.
(725) 525-8535
Sips, Sounds, and Smart Chats: The Future of AI in the Contact Center
Happy Hour with Observe.AI—Nashville
Join Observe.AI for an exclusive happy hour at one of the most elegant venues, The Hampton Social, where innovation meets southern hospitality. This isn’t your typical networking event—we’re bringing together industry leaders, forward-thinking peers, and Observe.AI customers for an evening of lively conversation, premium cocktails, and insights into how AI is transforming the contact center landscape. Discover how Observe.AI empowers enterprises to automate, analyze, and elevate every customer interaction—driving performance, compliance, and authentic experiences at scale.
What to expect
- Thoughtful networking with industry professionals and Observe.AI customers
- A premium selection of craft cocktails and curated small bites
- A luxurious atmosphere designed for connection and conversation
Save my seat
Location: The Hampton Social
201 1st Avenue South, Nashville, TN 37201
Date: Thursday, October 23
Time: 6:00PM - 8:00PM
Join us on the main stage
Your AI Blueprint: Turning Pilots into Production and CX Leaders into Changemakers
Thursday, October 23, 4:00PM - 4:30PM
Country Music Hall of Fame and Museum - CMA Theater
AI has the potential to reshape customer interactions, but many companies remain stuck in pilot mode or disconnected from the CX teams that could unlock its true value. This session will show CX leaders how to change that narrative, step into the driver’s seat, and guide AI adoption from vision to execution.
Session Takeaways:
• A clear, actionable crawl-walk-run roadmap for adopting AI in customer experience
• Approaches to navigate internal politics and pull key stakeholders together
• Insights into how CX leaders can become the changemakers leading AI transformation
Speakers
John McMullan
Director, Product Marketing
Observe.AI
Brittany Green
Senior Product Manager
Transcarent
