These 2025 IMPACT Awards Terms and Conditions (“Terms”) govern the IMPACT Awards contest (“Promotion”), where Observe.AI, Inc. (“Observe.AI”) will award a select number of eligible participants chosen by a panel of judges to receive the Prize described below.
This promotion is in no way sponsored, administered, or associated with any airline, hotel, or the Customer Contact Week association.
NO PURCHASE OR PAYMENT REQUIRED TO ENTER OR WIN. VOID WHERE PROHIBITED.
1. Eligibility: The Promotion is open only to individuals who (i) are legal residents of the fifty (50) United States, the District of Columbia or Puerto Rico, (ii) are eighteen (18) years of age or older or the age of majority in their state of residence as of the date of entry, (iii) are customers of Observe.AI at the date of entry, and (iv) completes and submits the nomination questionnaire during the Promotion Period (each, a “Participant”). Only one (1) entry from each company can win, regardless of the number of Participant entries from a single company. Employees of Observe.AI and their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers, and their immediate family members and/or those living in the same household of each are not eligible to participate in the Promotion. The Promotion is subject to all applicable federal, state, and local laws and regulations. Void where prohibited.
2. Agreement to Terms: By participating, you agree to be fully and unconditionally bound by these Terms, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of Observe.AI as final and binding as it relates to the Promotion content. Observe.AI reserves the right to modify the Prize procedures at its discretion. If you do not agree to these Terms, you may not participate in the Promotion nor receive the Prize.
3. Promotion Period: The Promotion begins on or about 12:00:00 AM Pacific Time (“PT”) on January 9, 2025 and ends on or about 11:59:59 PM PT on February 28, 2025 (the “Promotion Period”).
4. How to Enter: To enter, eligible Participants must complete the questionnaire here and submit it before the Promotion Period ends. Entries that are not complete or do not adhere to these Terms may be disqualified at the sole discretion of Observe.AI. There is a limit of one (1) entry per Participant for each award category for the entire Promotion Period, and only one (1) entry per company may win. In the event there are multiple entries from different Participants for a single company, Observe.AI may reach out to the Participants to consolidate all eligible nominations for a company into a single entry. Any attempt by an entrant to obtain more than the stated number of entries by using multiple/different identities, and/or any other methods will void that participant’s entry and that entrant may be disqualified from the Promotion. Entries submitted by anyone other than the Participant are void. In case of dispute as to the identity of any entrant, entry will be declared made by the registered name and address on such entry. Any potential prize winner may be requested to provide Observe.AI with proof that such person is the prize winner. By entering, each Participant represents and warrants that his or her entry (and Observe.AI’s use thereof) does not and will not defame or otherwise violate the rights of any third party and does not and will not violate any federal, state or local laws, regulations or ordinances.
5. Judging Period: The Judging Period begins on March 1, 2025 and ends on March 31, 2025. A panel of judges (“Judges”), selected by Observe.AI in its sole discretion and made up of three (3) Observe.AI executives, will judge the entries and select one (1) Winner for each category based on the following criteria:
6. Prize(s): Four (4) Winners will each receive: (a) one (1) bundle of Observe.AI swag and home office technology essentials kit worth approximately $200, (b) a plaque of recognition with Winner’s company’s name, (c) one (1) roundtrip economy airline ticket within the continental United States to transport Winner to and from Las Vegas for the Customer Contact Week Conference in June 2025 (“CCW Las Vegas”), up to $800.00, (d) three (3) nights in a hotel for CCW Las Vegas, for a stay between June 9 to June 12, 2025, up to $400.00 per night, (e) one (1) conference pass to CCW Las Vegas, and (f) an opportunity to join Observe.AI at a celebration dinner at CCW Las Vegas. Total approximate retail value (ARV) of each Prize is $7,800.00.
No cash or other prize substitution permitted except at Observe.AI’s discretion. The Prize is not exchangeable for cash, nonrefundable, and nontransferable. Any and all prize related expenses, including without limitation any and all federal, state, and local taxes, and all fees and expenses related to acceptance and use of the Prize not specifically stated herein, including but not limited to, change of air travel fees, ground transportation, meals, incidentals, passenger tariffs or duties, surcharges, service charges or facility charges, personal charges at lodging, security fees and/or other expenses, shall be the sole responsibility of the Winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by the Winner(s) is permitted. Observe.AI will not replace any lost or stolen prizes or components of a prize. Acceptance of the Prize constitutes permission for Observe.AI to use the Winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law. Prizes will be delivered within two (2) months of a public winners announcement to the physical and email addresses provided by the Participant.
7. Notification: Potential company winners, as determined by the Judges (each, a “Winner”), will be notified via the email address provided by the Participant no later than April 15, 2025. Observe.AI shall have no liability for a Winner’s failure to receive notices due to Participant’s spam, junk email, or other security settings or for Participant’s provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the Prize within seventy-two (72) hours from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, Prize may be forfeited and an alternate winner selected.
8. Receipt of Prize: Participants will be required to respond (as directed) to the email notification attempt from Observe.AI. The email will contain next steps to claim the Prize, including a publicity release and providing any additional information required by Observe.AI so Observe.AI can deliver the Prize. Only one (1) representative from a company Winner can accept the Prize, and it is the Participant's responsibility to provide accurate information to Observe.AI about the representative. The potential Winner recipient has seven (7) days to respond to Observe.AI’s email with information to claim the Prize (for Observe.AI to save the information, not for the company to spend the value). Odds of winning depend on the number of eligible entries received for each category and the quality of submissions. Designation as the Winner is subject to the potential Winner’s proof of compliance with these Terms, continued compliance with these Terms, and approval by Observe.AI. The decisions of Observe.AI are final and binding in all matters relating to this Promotion, including interpretation and application of these Terms.
The receipt by Winner of the Prize offered in this Promotion is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE TERMS BY ANY WINNER WILL RESULT IN SUCH WINNER’S DISQUALIFICATION AS WINNER OF THE PROMOTION AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.
9. Rights granted by you: By entering this Promotion, and to the extent allowed by law, you grant Observe.AI and each of its affiliates, licensees, promotional partners, advertising and promotion agencies, and third party marketing entities (“Releasees”) a royalty-free, perpetual, irrevocable, non-exclusive, sub-licensable, unconditional, fully paid-up, and transferable license to use, edit, modify, cut, rearrange, add to, delete from, copy, reproduce, translate, adapt, publish, exploit, and use the content of and elements embodied in the entry in commerce and in any and all media worldwide, without limitation or compensation to you. You waive and release Observe.AI and Releasees from any and all claims that you may now or hereafter have in any jurisdiction based on “moral rights” or “droit moral” or unfair competition with respect to Observe.AI exploitation of the entry without further notification or compensation to you of any kind, and agree not to instigate, support, maintain, or authorize any action, claim, or lawsuit against Observe.AI and Releasees, on the grounds that any use of the entry, or any derivative works thereof, infringes, or violates any of your rights therein.
You hereby acknowledge and agree that the relationship between you and Observe.AI is not a confidential, fiduciary, or other special relationship, and that your decision to provide the entry to Observe.AI for purposes of the Promotion does not place Observe.AI in a position that is any different from the position held by members of the general public with regard to elements of the entry, other than as set forth in these Terms. By submitting an entry, you understand and acknowledge that Observe.AI has wide access to ideas, photographs, designs, and other literary materials, and that new ideas are constantly being submitted to it or being developed by its own employees. You acknowledge and agree that you will not be entitled to any compensation as a result of Observe.AI’s use of any such similar or identical material that has or may come to Observe.AI from other sources. You acknowledge and agree that Observe.AI does not now and shall not have in the future any duty or liability, direct or indirect, vicarious, contributory, or otherwise, with respect to the infringement or protection of your copyright in and to the submission.
10. Compliance with Terms: Observe.AI reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Promotion or website or violates these Terms. Observe.AI has the right, in its sole discretion, to maintain the integrity of the Promotion, to void entries for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by Promotion rules; or the use of bots, macros or scripts or other technical means for entering.
11. Limitation of Liability: By entering you agree to release and hold harmless Observe.AI and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant’s participation in the Promotion and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries.
12. Winners List / Official Rules Requests: A complete copy of these Terms or names of the Winner(s) can be obtained by sending a self-addressed, stamped envelope to the offices of Observe.AI, Inc., 275 Shoreline Dr., Ste. 450, Redwood City, CA 94065 or by emailing a request to awards@observe.ai with subject line: 2025 IMPACT Awards - Promotion Terms & Conditions, or with the subject line: 2025 IMPACT Awards – Winners List. The name of the Prize Winner will be available after April 30, 2025. All such requests must be received no later than seventy-five (75) days following the conclusion of the Promotion Period.
13. Privacy Policy: By participating in the Promotion, you consent to being placed on a mailing list for promotional and other materials from Observe.AI, and information submitted with an entry, including but not limited to names, email addresses, and account information, is subject to the Privacy Policy stated on the Observe.AI Web Site. To read the Privacy Policy and update or change your email preference, visit https://www.observe.ai/privacy-policy.
14. Promoter: The promoter of this 2025 IMPACT Awards is Observe.AI, Inc. of 275 Shoreline Dr., Ste. 450, Redwood City, CA 94065.
