An Intelligent Workforce Platform designed for contact centers

Observe.AI transforms your contact center end-to-end, surfacing intelligence across every conversation, providing employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improving critical metrics across every customer touchpoint.

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Unlock insights across every conversation

Analyze every customer conversation with our best-in-class AI engine and get the answers you are looking for to deliver great CX and move your business forward.

Eliminate manual and repetitive work

Spend less time searching for and evaluating tactical areas of conversations. Be more productive and get precious time back to focus on strategic initiatives.

Deliver consistent CX

Don't leave customer engagement up to chance. Evaluate interactions with a holistic line of sight, level up agents by coaching with situational context, and ensure adherence to best practices.

Accelerate agent performance

Eliminate the one-size-fits-all approach to coaching. Make more informed decisions, helping current agents thrive and onboarding new ones quickly and effectively.

Understand, empower, and improve your contact center with a single platform

Conversation Intelligence

Transcribe and analyze every agent-customer conversation. Surface insights that improve CX, drive revenue growth, boost operational efficiency and mitigate compliance risk.

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“We get full visibility into customer conversations to unlock new insights on customer care.”

Marty Sarim President & CEO

Quality Assurance

Monitor quality on 100% of conversations, rapidly evaluate agent performance and deliver contextual feedback that inspires action.

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“We can move away from check-boxes and focus on real skill development.”

Dale Sturgill
VP Call Center Operations

Agent Performance
& Coaching

Provide an engaging and impactful experience to every agent. Gain a holistic line of sight into agent performance and support agents with situational context plus targeted coaching feedback.

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"With data and examples, coaching is less personal and more impactful.”

Tammi Zelm
VP, Customer Experience

Reporting

Make business-improving decisions with focused, actionable reporting on customer conversations, agent performance, and critical contact center metrics.

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“Allows me to identify team performance trends quickly.”

Melquin Troncoso Global Senior QA Director

A best-in-class AI engine lies at the core of everything we do

Observe.AI infuses the most effective, accurate machine learning technology into everything you do, with intelligent models built especially for contact center workflows.

Highly accurate transcription with speech recognition trained on more than 10 million calls.

Speaker separation on time-stamped audio and transcripts simplifies search and analysis.

Sentiment analysis identifies instances of negative and positive emotions displayed toward your business and agents.

Silence detection identifies important types of silence and its cause, differentiating between dead air, hold time, and other pauses.

Automated redaction programmatically removes sensitive data from both audio and transcripts, ensuring compliance and protecting customer privacy.

Entity detection identifies people, locations, and organization names within your conversations.

An Intelligent Workforce Platform designed for contact centers

Understand, empower, and improve your contact center with a single platform

A best-in-class AI engine lies at the core of everything we do

We take security seriously

Drive 10X better business results with Observe.AI’s Intelligent Workforce Platform.