The AI platform for contact centers
Turn every customer conversation into automated action
Observe.AI combines conversation intelligence with AI-powered automation to help you evaluate 100% of your customer interactions, support agents and sellers in real time and post-interaction, and boost customer satisfaction—all while reducing operating costs.
Proven impact across 350+ enterprises
23%
reduction in AHT
10%
uplift in conversions
13%
increase in revenue
97%
improvement in compliance monitoring
Customer Stories
Discover how businesses
grow with Observe.AI
1,880%
increase in evaluations
77%
ROI achieved
44%
improvement in compliance
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7%
improvement in AHT
2%
increase in customer satisfaction
2%
rise in QA scores
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2M
in saving
22.3%
improvement in CSAT
8.5%
increase in service quality scores
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11.7%
increase in appointment scheduling rate
17%
rise in patient attendance
8%
higher post-call satisfaction score
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3%
improvement in QA scores
90k
evaluations per month
100%
of interactions evaluated
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Contact center success
Your Contact Center: Optimized
From operations and customer service to sales and compliance, leverage conversation intelligence to achieve and exceed your strategic organizational goals.
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Operational Efficiency
Improve cross-functional performance and reduce costs
Conversion & Retention
Scale high-quality, consistent customer experiences
Risk Mitigation
Enforce compliant behavior with monitoring and in-app guidance
Business success
Your Enterprise: Empowered
Expand the value of customer conversations beyond the contact center to support corporate plans and priorities.
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Product Roadmap
Get revenue-boosting product and service ideas from your buyers
Engagement ROI
See which engagement investments resonate the most
Financial Stability
Protect the bottom line from costly compliance mistakes
Agent success
Your Agents: Supported
Create a space where agents feel empowered to do their best work.
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Customer Engagement
Boost agent confidence with real-time guidance and prompts
Employee Growth
Deliver personalized training based on specific engagement patterns
Streamlined Workflow
Automate after-call notes
Ardie Sameti
Sr. Director AI & Automation
“Observe.AI’s LLM empowers us to engage members with precise data, allowing our front line healthcare team to focus on building lasting relationships with every member we serve.”
powering your contact center
Your path to a strategic
contact center starts here
Customer Service
Deliver a consistent client experience that keeps customers happy.
Sales Performance
Scale conversion-fostering behaviors across reps.
Operational Efficiency
Set the standards that define a high-performing, cost-optimized organization.
Compliance
Drive risk-reducing, compliant habits across the entire organization.
See how Observe.AI works
Our AI-powered conversation intelligence platform and products are here to support your high-performing teams.
Real-Time AI
Replicate winning actions for your customer-facing teams with real-time agent assist, smart scripts, prompts, and after-call summaries.
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Post-Interaction AI
Automatically QA 100% of interactions to drive better service quality and mitigate risk through targeted coaching.
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Business Analytics
Tap into millions of critical business insights to drive data-backed revenue, customer engagement, and operational efficiency decisions across the enterprise.
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Ryan Moore
VP, Customer Operations
“Observe.AI’s comprehensive Moments architecture and search functionality has become invaluable not only for understanding customer interactions, but also for gaining marketing and product insights.”
Observe.AI Named a Strong Performer in Real-Time Revenue Execution Platforms by Independent Analyst Firm
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Observe.AI Named a Strong Performer in Real-Time Revenue Execution Platforms by Independent Analyst Firm
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Observe.AI Launches Next-Gen Conversation Intelligence, Creating a Definitive Path to Value Realization For Generative AI in Contact Centers
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Observe.AI Launches Next-Gen Conversation Intelligence, Creating a Definitive Path to Value Realization For Generative AI in Contact Centers
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It’s time to upgrade your contact center experience
Ready to transform your contact center into a strategic revenue division? We're here to help.
Choose your experience
I want to solve a specific challenge
Real-Time AI
Talk to salesWhy it’s right for you:
Real-time agent assist empowers agents with AI-driven tools to deliver faster customer interactions.
Improve your:
AHT, FCR, productivity
Post-Interaction AI
Talk to salesWhy it’s right for you:
Auto QA and agent performance and coaching empower QA, team leads, and cross-functional leaders with data to improve agent performance, drive operational efficiency, and invest in revenue-boosting strategies.
Improve your:
coaching, performance, spend, compliance
I want to drive bigger organizational impact
Enterprise Advanced
Talk to salesWhy it’s right for you:
Get the benefits of Real-time AI and Post-interaction AI and experience high-impact results across the entire enterprise while reducing cost per user.
Enterprise Unlimited
Talk to salesWhy it’s right for you:
All benefits of Enterprise Advanced, plus cost- and time-saving advantages of call summarization to reduce after-call work and knowledge AI to provide consumers accurate information from enterprise knowledge bases.
