The AI platform for contact centers

Turn every customer conversation into automated action

Observe.AI combines conversation intelligence with AI-powered automation to help you evaluate 100% of your customer interactions, support agents and sellers in real time and post-interaction, and boost customer satisfaction—all while reducing operating costs.

Proven impact across 350+ enterprises

23%

reduction in AHT

10%

uplift in conversions

13%

increase in revenue

97%

improvement in compliance monitoring

Customer Stories

Discover how businesses

grow with Observe.AI

1,880%

increase in evaluations

77%

ROI achieved

44%

improvement in compliance

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7%

improvement in AHT

2%

increase in customer satisfaction

2%

rise in QA scores

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2M

in saving

22.3%

improvement in CSAT

8.5%

increase in service quality scores

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11.7%

increase in appointment scheduling rate

17%

rise in patient attendance

8%

higher post-call satisfaction score

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3%

improvement in QA scores

90k

evaluations per month

100%

of interactions evaluated

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Contact center success

Your Contact Center: Optimized

From operations and customer service to sales and compliance, leverage conversation intelligence to achieve and exceed your strategic organizational goals.

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Operational Efficiency

Improve cross-functional performance and reduce costs

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Conversion & Retention

Scale high-quality, consistent customer experiences

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Risk Mitigation

Enforce compliant behavior with monitoring and in-app guidance

Business success

Your Enterprise: Empowered

Expand the value of customer conversations beyond the contact center to support corporate plans and priorities.

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Product Roadmap

Get revenue-boosting product and service ideas from your buyers

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Engagement ROI

See which engagement investments resonate the most

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Financial Stability

Protect the bottom line from costly compliance mistakes

Agent success

Your Agents: Supported

Create a space where agents feel empowered to do their best work.

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Customer Engagement

Boost agent confidence with real-time guidance and prompts

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Employee Growth

Deliver personalized training based on specific engagement patterns

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Streamlined Workflow

Automate after-call notes

Ardie Sameti

Sr. Director AI & Automation

“Observe.AI’s LLM empowers us to engage members with precise data, allowing our front line healthcare team to focus on building lasting relationships with every member we serve.”

powering your contact center

Your path to a strategic
contact center starts here

Customer Service

Deliver a consistent client experience that keeps customers happy.

Sales Performance

Scale conversion-fostering behaviors across reps.

Operational Efficiency

Set the standards that define a high-performing, cost-optimized organization.

Compliance

Drive risk-reducing, compliant habits across the entire organization.

See how Observe.AI works

Our AI-powered conversation intelligence platform and products are here to support your high-performing teams.

Real-Time AI

Replicate winning actions for your customer-facing teams with real-time agent assist, smart scripts, prompts, and after-call summaries.

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Post-Interaction AI

Automatically QA 100% of interactions to drive better service quality and mitigate risk through targeted coaching.

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Business Analytics

Tap into millions of critical business insights to drive data-backed revenue, customer engagement, and operational efficiency decisions across the enterprise.

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Ryan Moore

VP, Customer Operations

“Observe.AI’s comprehensive Moments architecture and search functionality has become invaluable not only for understanding customer interactions, but also for gaining marketing and product insights.”

It’s time to upgrade your contact center experience

Ready to transform your contact center into a strategic revenue division? We're here to help.

Choose your experience

I want to solve a specific challenge

Real-Time AI

Talk to sales

Why it’s right for you:

Real-time agent assist empowers agents with AI-driven tools to deliver faster customer interactions.

Improve your:
AHT, FCR, productivity

Post-Interaction AI

Talk to sales

Why it’s right for you:

Auto QA and agent performance and coaching empower QA, team leads, and cross-functional leaders with data to improve agent performance, drive operational efficiency, and invest in revenue-boosting strategies.

Improve your:
coaching, performance, spend, compliance

I want to drive bigger organizational impact

Enterprise Advanced

Talk to sales

Why it’s right for you:

Get the benefits of Real-time AI and Post-interaction AI and experience high-impact results across the entire enterprise while reducing cost per user.

Enterprise Unlimited

Talk to sales

Why it’s right for you:

All benefits of Enterprise Advanced, plus cost- and time-saving advantages of call summarization to reduce after-call work and knowledge AI to provide consumers accurate information from enterprise knowledge bases.