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What's happening at Observe.AI.

Customer experience should not be a set of disconnected moments. It should be a coordinated system in which AI agents resolve routine issues, provide guidance during complex interactions, and help leaders improve performance over time.

AI Guidance for the Moments That Matter Most: Introducing Companion Agent

John McMullan

Director of AI Agent Marketing

The Next Era of Customer Experience Will Be Agentic

Swapnil Jain

Co-Founder and CEO, Observe.AI

Recognized for redefining Workforce Engagement Management through AI-driven insights and automation.

Observe.AI named a Leader in IDC MarketScape for AI-Enabled Workforce Engagement Management

Chrissy Calabrese

Chrissy Calabrese

Director of Product Marketing

We’re proud to share that Observe.AI has been recognized as a "Pioneer" in the recently published CMP Research Prism Report for Automated Quality Assurance (QA) and Quality Management (QM). This recognition highlights our continued innovation in transforming contact center performance through AI-powered automation and analytics.

Observe.AI Named a "Pioneer" in CMP Research Prism Report for Automated QA & QM

Aya Madea

Sr. Product Marketing Manager

We are thrilled to announce our placement as Leaders in the recently published CMP Prism for Conversational IVR with our VoiceAI Agents. This recognition reinforces Observe.AI’s position at the forefront of AI-powered contact center transformation, with VoiceAI driving intelligent, human-like automation across inbound voice channels.

Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

John McMullan

Director of AI Agent Marketing

We are excited to announce our first annual IMPACT Awards, honoring innovation, operational excellence, and exceptional customer experience!

Announcing Observe.AI's inaugural customer awards: Nominations Now Open for our 2025 IMPACT Awards!

Deepak Kumar

Chief Customer Officer

CMP Research, the advisory and research branch of Customer Management Practice, recently published its inaugural CMP Research Prism for Real-Time Agent Assist and Copilot report. The report highlights a surge in demand for real-time agent assist and copilot solutions to alleviate major customer contact and CX leader pain points. It helps organizations cut through the vendor landscape noise with an in-depth evaluation of ten leading solutions providers.

Real-Time Agent Assist and Copilot Solutions: A Growing Priority for Customer Experience Leaders

Milind Pansare

VP, Product Marketing

Observe.AI has continued its strong performance in the G2 reports with Leader and High Performer badges across 17 categories.

G2 Recognizes Observe.AI as a Leader in Usability and Implementation

Sharni Medina

Director of Customer Marketing

As we mark our seventh anniversary, we’re thrilled to share several exciting milestones.

Observe.AI Celebrates Seven Years of Innovation and Success

Ritu Kapoor

Chief Marketing Officer

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

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