Building consumer trust with VoiceAI Agents
Vocal communication plays a critical role in how humans perceive interactions. How something is conveyed—through language, accents, dialects, and vocal cues like tone and pitch—is as important as the information being shared. In the contact center setting, your customers’ sentiments, along with your NPS and CSAT scores, can be heavily impacted by the vocal characteristics of an agent. These nuances in communication have been missing in many AI solutions, contributing to the distrust of AI-driven support.
With this acquisition, Observe.AI can provide the most human-like sounding voice AI solution in the industry today. DubDub.ai’s advanced TTS technology completes Observe.ai’s proprietary voice AI stack—comprised of leading automatic speech recognition (ASR) and contact-center-specific large language model (LLM) technology—enabling our VoiceAI Agents to automate both simple and complex, multi-turn interactions with unprecedented eloquence.
We’ve also gained access to thousands of hours of high-quality speech data in various accents and languages. This significantly expands our current language library, enabling our customers to build VoiceAI Agents that speak with regional dialects, adapt tone and pace, and incorporate sentiment into conversations in even more languages. The DubDub.ai technology also includes advanced capabilities and building blocks that enable our teams to develop TTS models to power VoiceAI Agents in any language our customers need.
Leveraging DubDub.ai’s transformer- and diffusion-based model architecture, which combines text-based input with pioneering audio prompting, Observe.AI customers can generate the highest-fidelity, most expressive, and natural-sounding speech in any language with latency rates comparable with today’s best-in-class vendors. This solution augments Observe.AI’s offering by scaling existing voice libraries with emotional and accent enhancements, empowering our contact center customers to have even more control over how realistic their AI agents communicate across all languages.
AI agents that act AND sound more human
With the recent launch of VoiceAI Agents, we’ve already set the stage for superior voice AI experiences, focusing on AI agents that think, act, and react like your best human agents to help your customers achieve their goals. With Dubdub.ai, our multilingual, eloquent, and articulate AI agents will sound even more human.
To learn more about this new exciting technology and its impact on contact center automation initiatives, watch our "Speak Easy: How AI is Redefining Customer Conversations” webinar".
