Our Mission
The Observe.AI journey began in 2017 with one goal in mind; to build a world-class Conversation Intelligence Platform that would disrupt the market and change the way contact centers operate, forever.
Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management.
Driven by vision, grounded in expertise. Meet the leaders who power our success while shaping the future of AI and customer experience.
Guided by a board of seasoned investors and tech visionaries, we’re backed by strategic leaders and partners who’ve helped scale some of the world’s most impactful companies
Observe.AI has continued its strong performance in the G2 reports with Leader and High Performer badges across 17 categories.
Join the Team
We’re shaping the future of AI-powered customer experiences for 350+ global enterprises, transforming conversations into impact. If you are ambitious, desire to make an impact wherever you go, and ready to shape the future of Observe.AI, we encourage you to explore our open positions.
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Our first-of-its-kind contact center LLM makes it easy to learn from every customer interaction - improving outcomes in real-time.
