CUSTOMER SERVICE WITH OBSERVE.AI

Improve customer

satisfaction

retention

resolution

support

with AI

Deliver consistent, efficient, and empathetic omnichannel care and service experiences that drive satisfaction (CSAT) and customer lifetime value (CLV) with AI-driven voice solutions,
real-time agent assistance and guidance, and conversation intelligence.

Get started now

Capture

What customers convey across channels

Understand

What actions drive satisfaction and loyalty

Act

On data-based insights to reduce repeat interactions

GROW LOYALTY WITH OBSERVE.AI

Turn every interaction into satisfaction

Automate the Interaction

  • Resolve 60% of calls without agents
  • Qualify prospects
  • Reduce hold-time
  • Instant availability 24/4

Assist the Agent

  • Smart scripts and guidance
  • Boost satisfaction with sentiment alerts
  • Increase FCR through knowledgebase access
  • Keep agents focused with automated note-taking.

Analyze the Interaction

  • 100% QA of all conversations
  • Improve agent performance with personalized coaching

Business Insights

  • Identify customer wants and needs
  • Discover new product and services ideas

Empowering your industry

and more...

“Insights from Auto QA enable us to maximize the customer experience by empowering agents to deliver outstanding service in every interaction.”

Matthew Fishbein
Director, Client

Ready to create memorable, positive customer experiences?

Schedule a demo