Observe.AI Customer Stories

Extraordinary business outcomes powered by smarter conversations

From healthcare to financial services and CX to compliance–our contact center customers leverage insights from every customer interaction to drive business impact across their organization and beyond.

Healthcare

Accolade Drives Member Engagement with Over 50% Reduction in After-Call Work

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Finance

ServiceFirst Increases Loan Volume by $3.7 Million Through More Efficient Customer Interactions

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Insurance

Figo Saves $700K a Year, Gains Critical Visibility into the Business

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Industry

Solutions

Impact

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Reporting and Analytics

Post-interaction AI

Real-time agent assist

Compliance

Operational excellence

CSAT

AHT

Healthcare

First Deployment of VoiceAI Agents Saves Affordable Care 40 Agent Hours in Week 1

Revenue

CSAT

AHT

Other

Pearson increases revenue by $500,000 with support from Concentrix

Real-time agent assist

Operational excellence

AHT

Banking and Financial Services

Central Bank streamlines call handling and boosts efficiency with Post-Interaction AI

Operational excellence

CSAT

Other

Cox Automotive Streamlines Contact Center Operations, Boosting Efficiency and Performance

Post-interaction AI

Real-time agent assist

Agent Retention

Revenue

Operational excellence

CSAT

FCR

Banking and Financial Services

DailyPay Improves Customer Satisfaction by 22% and Saves Over $2M with Auto QA and AI Insights

Post-interaction AI

Real-time agent assist

Other

Agent Retention

Revenue

Operational excellence

Conversions

CSAT

Healthcare

Affordable Care Boosts Revenue by $8M with AI-Enhanced Patient Interactions

Compliance

Operational excellence

CSAT

AHT

Healthcare

MaxorPlus Elevates CX with Agent Coaching Powered by Screen Recording

Post-interaction AI

Real-time agent assist

Compliance

Agent Retention

Operational excellence

Post-call

CSAT

AHT

Healthcare

Accolade Drives Member Engagement with over 50% Reduction in After-Call Work

Results you'll love

We help our customers not only achieve but exceed their business goals.

4x

increase in bookings

40%

increase in conversion rates

5%

increase in CSAT