AUTO QA

Automatically assess 100% of customer interaction with confidence

Auto QA analyzes every customer-agent interaction for rule-based metadata and contextual information with contact-center large learning models (LLM) and machine learning (ML) to complete QA evaluations with traceable evidence your QA teams can rely on.

Get started with Observe.AI

Proven impact across 350+ enterprises

23%

reduction in AHT

10%

uplift in conversions

13%

increase in revenue

97%

improvement in compliance monitoring

Read our customer stories

Experience the impact across your contact center

Drive More Sales

Quickly identify your top-performing agents' winning sales behaviors and replicate them across your organization.

Auto QA for sales

Reduce Compliance Risk

Automatically monitor 100% of interactions to proactively flag and resolve non-compliance issues.

Auto QA for compliance

Improve Customer Experience

Deliver personalized agent coaching and informed improvements at scale based on clear evidence and trends.

Auto QA for customer service

Increase Operational Efficiency

Leverage evidence-based auto-completion of evaluations to speed up review and focus on driving impact with holistic performance insights without growing headcount.

Auto QA for operations

AUTO QA

Accelerate your path to 90% automation with trusted AI

Advanced rule builder

Easily translate complex business requirements into automation rules leveraging a user-friendly, drag-and-drop interface with advanced auto-suggest, auto-fill, and auto-submit configuration features. Incorporate keywords and phrases for further accuracy and precision in your QA process.

Evaluations

Trust auto QA to accurately auto-complete your evaluation forms with evidence-backed contextual interpretation of customer interactions and agent performance, and leverage AI-powered scoring to deliver consistent, bias-free assessments.

Calibration

Leverage our methodical calibration process to ensure consistent, unbiased evaluation and adjust auto QA to match the desired traits of your highest performers.

Download product brief

POST-INTERACTION AI ECOSYSTEM

Maximize post-interaction impact

Agent Performance & Coaching

Deliver effective, personalized coaching and performance tracking to drive agent success and retention.

Discover agent performance and coaching

Screen Recording

Get the complete picture of an interaction with full visibility into the agent’s desktop.

Discover screen recording

What They Say

Proven technology trusted by 350+ customers

Auto QA helps us stay nimble, take action, and measure results by giving us 100% visibility into our customer-agent interactions. With actionable insights from Auto QA we can now make targeted and immediate performance improvements."

Marlon Pacheco

Director of Training and Quality

Nations Info Corp

The depth of insights we’re now receiving from Observe.AI is invaluable. Through comprehensive assessment, we’re able to provide precise coaching to enhance performance.”

Matthew Fishbein

Director of Client Operations

Cox Automotive

Observe.AI’s Conversation Intelligence Platform has become invaluable not only for understanding customer interactions, but also for gaining marketing and product insights.”

Ryan Moore

VP, Customer Operations

DailyPay

By using Observe.AI, we can identify and validate calls and have a more targeted pool for evaluation.”

Jon Reynel Lumongsod

Global Head of Speech Analytics

ServiceFirst

Our partnership with Observe.AI strengthens our ability to operate efficiently and positions us for success in navigating the complexities of the healthcare industry.”

Mitch Mann

Vice President for Member Services

MaxorPlus

Observe.AI’s LLM empowers us to engage members with precise data about their care while enabling empathetic and personalized experiences.”

Ardie Sameti

Sr. Director AI & Automation

Accolade

Observe.AI helped guide us to make significant changes, including automating our QA process using Auto QA.”

Emmanuel Noyola

Director of Patient Services

Affordable Care

Observe.AI has become a part of every facet of our business. Whenever somebody wants to know what our customers are talking about, I’m able to look it up.”

Ken Fausel

Director of Customer Service

Auto QA has brought my team a new level of confidence. Before, we made decisions based on hunches. Today, we make decisions based on statistically significant conversation data.“

Marlon Pacheco

Director of Training & QA

Historically, JK Moving only grew at 10% YoY. But in two years, after implementing Observe.AI, we hit an overall growth rate of 74%!"

Ken Cohen

SVP Business Development

JK Moving Services

Resources

Let’s dive deeper

Insights

•

How DailyPay Streamlined QA Operations and Saved Over $2 Million

For many workers, waiting for payday can create unnecessary financial stress. DailyPay addresses this by partnering with companies to give their employees instant access to earned wages, eliminating the wait for payday. With more than 1,200 clients, DailyPay helps millions of employees take control of their finances and offers flexibility when it’s needed most.