Nomination period: January 9, 2025 to February 28, 2025
Observe.AI IMPACT awards
In contact centers across the globe, extraordinary things happen—a moment of empathy changes a life, a conversation transforms an experience, a voice makes a difference. Our conversation intelligence technology empowers these moments, but you—our remarkable clients—have taken this foundation and turned it into excellence, transforming data into insight, conversations into connections, and challenges into achievements.
The IMPACT awards celebrate you—the organizations and industry leaders who proved that anything is possible when you combine powerful technology with human excellence.
Nominations must be submitted between January 9 and February 28, 2025.
Award Winner Benefits
Category winners will be announced and recognized for their achievement in an Observe.AI press release in April and in person at the Customer Contact Week in Las Vegas. Additionally, each will receive:
- A plaque of recognition with your company name
- Observe.AI swag and home office technology essentials kit worth $200
- Airfare, hotel, and conference pass to Customer Contact Week Las Vegas, June 2025＊
- Celebratory dinner at CCW Las Vegas
- Potential speaking opportunities highlighting their leadership and excellence.
See full terms and conditions here.
＊Each category winner will receive: One (1) economy round trip ticket within the continental U.S. to Las Vegas; three (3) nights stay from 6/9-6/12; one (1) full-access conference pass to Customer Contact Week Las Vegas, June 2025, per winning category. Location and dates are subject to change.
CX Innovation
This category recognizes contact centers that have implemented AI solutions resulting in measurable improvements in customer satisfaction, reduced resolution times, and enhanced personalization. This could include successful implementations of AI-powered voicebots, real-time agent assist that have transformed the customer journey.
Agent Empowerment Excellence
This category recognizes contact centers that have implemented AI solutions resulting in measurable improvements in customer satisfaction, reduced resolution times, and enhanced personalization. This could include successful implementations of AI-powered voicebots, real-time agent assist that have transformed the customer journey.
Operational Transformation
This category recognizes contact centers that have implemented AI solutions resulting in measurable improvements in customer satisfaction, reduced resolution times, and enhanced personalization. This could include successful implementations of AI-powered voicebots, real-time agent assist that have transformed the customer journey.
AI Integration & Innovation Leadership
This category recognizes contact centers that have implemented AI solutions resulting in measurable improvements in customer satisfaction, reduced resolution times, and enhanced personalization. This could include successful implementations of AI-powered voicebots, real-time agent assist that have transformed the customer journey.
CX Innovation
This category recognizes contact centers that have implemented AI solutions resulting in measurable improvements in customer satisfaction, reduced resolution times, and enhanced personalization. This could include successful implementations of AI-powered voicebots, real-time agent assist that have transformed the customer journey.
Agent Empowerment Excellence
This category recognizes contact centers that have implemented AI solutions resulting in measurable improvements in customer satisfaction, reduced resolution times, and enhanced personalization. This could include successful implementations of AI-powered voicebots, real-time agent assist that have transformed the customer journey.
Operational Transformation
This category recognizes contact centers that have implemented AI solutions resulting in measurable improvements in customer satisfaction, reduced resolution times, and enhanced personalization. This could include successful implementations of AI-powered voicebots, real-time agent assist that have transformed the customer journey.
AI Integration & Innovation Leadership
This category recognizes contact centers that have implemented AI solutions resulting in measurable improvements in customer satisfaction, reduced resolution times, and enhanced personalization. This could include successful implementations of AI-powered voicebots, real-time agent assist that have transformed the customer journey.
Nomination and other requirements
- Nominations must be submitted between January 9 and February 28, 2025.
- All questions must be answered.
- A judging panel will review the submissions and select the finalists, who will be announced in April 2024.
- The panel will select one winner and up to three honorable mentions for each category.
- Winning organizations must formally acknowledge the awards by approving the use of their names in an Observe.AI press release, and use of their logos on the awards web page and in related materials.
