In this 20-minute product tour, we walk you through all the major features including our dashboards, evaluations, coaching, proprietary contact center LLM, and so much more. What you'll see:
Post-Interaction AI: Get full visibility into every interaction, unleash QA at scale, and get in-depth analytics for targeted coaching
Real-Time AI: Provide in-the-moment guidance to improve agent performance on the spot
Generative AI: Boost agent efficiency and performance with the industry’s first contact center LLM
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Trusted by 350+ companies across the globe
Proven results that impact your entire business
20%
Lift in sales conversions
15%
Improvement in compliance adherence
55%
Customer sentiment improvement
17%
Reduction in AHT
“With Observe.AI we can excavate deeper insights from our customer interaction data, and apply this intelligence faster and more precisely to drive action across the organization.”
Candice Wu
Product Manager, Sisyphus
“Observe.AI gives us insight into customer conversations so we can better optimize agent performance and improve our policyholder experience to boost revenue and customer experience, all while maintaining compliance standards”.
Alexander Grant
Web Developer, Sisyphus
“It is an easy to implement tool which also allows you to create "Moments" within the blink of an eye, driving sales up and customer issues down while ensuring a positive customer experience.”
Ken Cohen
Head of Design, Layers
“With Observe.AI we can excavate deeper insights from our customer interaction data, and apply this intelligence faster and more precisely to drive action across the organization.”
Dilhara Kaluarachchi
VP Customer Care
“Observe.AI gives us insight into customer conversations so we can better optimize agent performance and improve our policyholder experience to boost revenue and customer experience, all while maintaining compliance standards”.
Alexander Grant
Quality Operations Director - Calls Product
“It is an easy to implement tool which also allows you to create 'Moments' within the blink of an eye, driving sales up and customer issues down while ensuring a positive customer experience.”
Ken Cohen
SVP, Business Development and Consumer Sales
Transform performance in your frontline teams and your business
Take an AI-powered approach to customer interactions and watch the results stack up. We’ll show you how.