Our Gen AI engine based on a 40 billion parameter large language model (LLM) handles the nuances of contact center interactions — enabling growth, operational efficiency, and compliance.
Understand what’s happening in your business. Gain visibility into 100% of customer interactions across channels and act on new opportunities and risk.
Steer agents and sales reps to success with real-time guidance and targeted coaching. Automate workflows to boost efficiencies and agent performance.
Connect the dots between
customer feedback and business decisions that impact product, marketing and more.
Highly accurate transcription with speech recognition trained on millions of calls.
Speaker separation on time-stamped audio and transcripts simplifies search and analysis.
Sentiment analysis identifies instances of negative and positive customer emotions.
Silence detection identifies important types of silence and its cause, differentiating between dead air, hold time, and other pauses.
Automated redaction ensures compliance and protects customer privacy by removing sensitive data from audio and transcripts.
Entity detection and extraction identifies numbers, dates, and names and enters them in call notes and CRM fields automatically.
Grow revenue and improve outcomes by empowering sellers and agents with in-the-moment guidance and coaching
Leverage accurate, AI-based insights from all customer interactions to power key evaluations and agent coaching workflows that accelerate business results
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Help everyone on your team accomplish more, faster with consistent results.
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