Turn conversation data into actionable insights that power critical workflows and boost your contact center performance at speed and scale.
Together, Zoom Contact Center and Observe.AI provide an integrated solution to extract rich conversation insights that boost agent performance to improve CX, revenue, and retention.
Understand every interaction. Uplevel execution.
Analyze 100% of your Zoom Contact Center interactions so you can:
➔ Understand what’s happening in your business and improve CX
➔ Supercharge agent performance
➔ Drive sales conversions and boost revenue growth
“Zoom Contact Center is built for flexibility and efficiency, empowering users with the right tools to address complex enquiries and deliver deeper engagement. When combined with Observe.AI, managers can derive insights from conversations, evaluate agent performance, and deliver contextual feedback.”
