The AI platform for contact centers
VoiceAI Agents for better CX Powered by conversation intelligence
Automate routine conversations with VoiceAI agents that speak, think, act like your best performing humans.
Call VoiceAI Agents
(209) 804-4763
No sales pitch, just AI that’s surprisingly human
Why observe.ai
Three powerful products to supercharge your business
VoiceAI Agents
Automate customer interactions with empathetic, on-brand AI agents. Seamlessly transfer to a human with full context, when needed.
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Real-time AI
Real-time assistance to keep agents on script, provide next-best action support and automatically generate call summaries.
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Post-interaction AI
Automatically QA 100% of human and AI interactions to monitor quality and compliance, provide targeted agent coaching, and surface advanced voice of customer (VOC) insights.
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Built on the industry-leading conversation intelligence platform
“Within the first couple of days, we realized that 95% of calls were contained. It frees up our human agents to focus on other parts of the business.”
Emmanual Noyola
Affordable Care
Director of Patient Care
TRUSTED ACROSS 350+ enterprises
Empowering your industry
Healthcare Payor
- Claim status
- Network providers
- Dispute a claim
- Update dependants
- Prescription coverage
- Billing explanations
Healthcare Provider
- Appointment booking
- Appointment reminders
- Directions to facility
- Claims & claim status
- Network verification
- Post-call survey
Financial Services
- Account management
- Transaction inquiries
- Update information
- Locations and hours
- Order forex or checks
- Outstanding payments
Insurance
- First notice of loss
- Claim status
- Update information
- Renewal & expiration
- Billing questions
- Policy changes
“Unrivaled levels of insight to our customer interactions.”
"OAI BEST Intelligence. Best tool to Pin point your areas of Improvement."
“Unrivaled levels of insight to our customer interactions.”
"OAI BEST Intelligence. Best tool to Pin point your areas of Improvement."
"Observe.AI is a game-changer tool."
"Highly beneficial analyzing impacting behaviors."
"Observe.AI is a game-changer tool."
"Highly beneficial analyzing impacting behaviors."
Discover how businesses grow with Observe.AI
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“When people reach out, they are going through something in healthcare. We’d like to reserve our human capacity to handle those difficult conversations. And VoiceAI allows us to do just that. Provide timely support for routine questions and let our human agents focus on the difficult conversations”
Dave Singh
Product Manager
Accolade
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Security and data privacy for your business
We are committed to data security and privacy, employing responsible AI practices to safeguard your data, and ensure LLMs surface accurate unbiased results you can trust.
We've achieved the industry's most rigorous certifications, and regularly undergo comprehensive third-party audits to ensure your data stays secure.
Pre-built connectors and APIs to integrate the platform securely into your tech stack.
It's time to upgrade
your contact center
Ready to take your department from a cost center to a strategic revenue division? We’re here to help.
