The AI platform for contact centers
VoiceAI Agents for better CX Powered by conversation intelligence
Automate customer calls with VoiceAI agents that speak, think, act like your best performing humans.
(209) 804-4763
No sales pitch, just AI that’s surprisingly human
You asked.
We delivered.
“Within the first couple of days, we realized that 95% of calls were contained. It frees up our human agents to focus on other parts of the business.”
Emmanual Noyola
Affordable Care
Director of Patient Care
TRUSTED ACROSS 350+ enterprises
Empowering your industry
Healthcare Payor
- Claim status
- Network providers
- Dispute a claim
- Update dependants
- Prescription coverage
- Billing explanations
Healthcare Provider
- Appointment booking
- Appointment reminders
- Directions to facility
- Claims & claim status
- Network verification
- Post-call survey
Financial Services
- Account management
- Transaction iinquiries
- Update information
- Locations and hours
- Order forex or checks
- Outstanding payments
Insurance
- First notice of loss
- Claim status
- Update information
- Renewal & expiration
- Billing questions
- Policy changes
Listen to VoiceAI Agent in action
10x faster time to value
Fully customizable
Production-ready in 7 days
Use the Observe.AI platform to identify call flows primed for automation and watch it build your ideal VoiceAI Agents based on your best human performers. Choose from voice, tone, accent, personality, and behavior options to align your new virtual agent to your brand and customer expectations.
Lifelike communication
Beyond FAQs and trivial queries
Like your human agents, your VoiceAI agents can handle different kinds of interactions, from simple queries to complex, multi-turn conversations delivering empathetic, conversational support. Unresolved issues are seamlessly transferred to human support teams. VoiceAI engages with your customers on
- Common inquiries such as store hours, driving directions, or return policies.
- Personalized support for customer-specific needs such as account balances, tracking orders, or verifying eligibility.
- Advanced problem-solving for complex interactions, such as multi-step tasks like flight changes, appointment scheduling, or subscription upgrades.
Test and Optimize
Test and optimize both human and AI agents
Observe.AI's unified platform delivers advanced AutoQA and analytics for human agent interactions and applies the same robust framework to VoiceAI agents, ensuring consistent, high-quality customer experiences across all touchpoints. By leveraging shared insights, the platform refines both human and AI-driven interactions where each customer interaction continuously improves the other, driving exceptional outcomes for customers.
Learn more about Auto QAResponsible AI
Safe and secure
Our LLM-first platform is designed with the highest commitment to trust, security and compliance. We have compliance certifications and protocols in place to ensure that every single interaction is private and secure. We regularly undergo comprehensive third-party audits that examine every measure of security and privacy, continually re-evaluating our policies, procedures, and technical implementations over extended periods. Our VoiceAI agents are built with
- Guardrails to minimize hallucinations and ensure your AI agents always stay on-topic
- When AI agents access your CRM and other systems, those interactions are always controlled and authenticated
- Your data is only used for your company’s agents. We don’t use your data to train models.- PII, PCI, PHI is always encrypted
We speak
your language
Select from over 25 languages and dialects to deliver quality, consistent service to all your customers.
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“When people reach out, they are going through something in healthcare. We’d like to reserve our human capacity to handle those difficult conversations. And VoiceAI allows us to do just that. Provide timely support for routine questions and let our human agents focus on the difficult conversations”
Dave Singh
Product Manager
Accolade
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1. Uncover use cases automatically
Analyze all your customer conversations with AI insights and identify the best types of calls to automate for you.
2. Create a virtual agent that's right for your business
Use data from millions of human conversations to to inform a robust, lifelike, and engaging AI agent with defined goals.
3. Pick a personality
Choose from hundreds of personality types and voices to match the customer needs and brand of the business.
4. Calibrate and test performance with auto QA
Automatically QA your virtual agent as much as you like before deploying, and adjust its performance based on smart system recommendations.
5. Easily integrate into your tech stack
Trigger end-to-end workflows with out-of-the-box integrations and open APIs.
Why observe.ai
Three powerful products to supercharge your business
VoiceAI Agents
Automate customer interactions with empathetic, on-brand AI agents. Seamlessly transfer to a human with full context, when needed.
Learn More
Real-time AI
Real-time assistance to keep agents on script, provide next-best action support and automatically generate call summaries.
Learn More
Post-interaction AI
Automatically QA 100% of human and AI interactions to monitor quality and compliance, provide targeted agent coaching, and surface advanced voice of customer (VOC) insights.
Learn More
Resources
Let’s dive deeper
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It's time to upgrade
your contact center
Ready to take your department from a cost center to a strategic revenue division? We’re here to help.
