Observe.AI Customer Stories

Extraordinary business outcomes powered by smarter conversations

From healthcare to financial services and CX to compliance–our contact center customers leverage insights from every customer interaction to drive business impact across their organization and beyond.

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Healthcare

First Deployment of VoiceAI Agents Saves Affordable Care 40 Agent Hours in Week 1

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Healthcare

Accolade Drives Member Engagement with Over 50% Reduction in After-Call Work

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Finance

ServiceFirst Increases Loan Volume by $3.7 Million Through More Efficient Customer Interactions

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Industry

Solutions

Impact

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Assurance IQ Improves Customer Experience and Increases Transparency and Trust across Organization with Observe.AI

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BPO Company Transforms Its Contact Center Operations, Achieving 77% Efficiency Gains

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Leading Financial Services Company Maximizes Agent Performance and Productivity with Real-Time AI

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How Nations Drives Higher Customer Retention, Revenue, and Time Savings with 100% Visibility into Customer Conversations

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Figo Saves $700k a Year, Gains Critical Visibility into the Business

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Top Finserv Co. Increases QA Volume by 83% to Optimize Compliance and Agent Performance

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How a Leading Insurance Company Ensured Compliance & Improved Conversions by 10%

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RealDefense Hits 103% Sales Quota Attainment with AI-Powered Coaching, Increasing Revenue by 13%

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itel improves compliance monitoring by 40%, mitigating risk for a better client experience

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Other

Insurance

Banking and Financial Services

Healthcare

VoiceAI Agents

Reporting and Analytics

Post-interaction AI

Real-time agent assist

Other

Compliance

Agent Retention

Revenue

Operational excellence

Conversions

Post-call

CSAT

FCR

AHT

Results you'll love

We help our customers not only achieve but exceed their business goals.

4x

increase in bookings

40%

increase in conversion rates

5%

increase in CSAT

Uncover the business possibilities of your customer conversations

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Suite #450
Redwood City, CA